Frequently asked questions
General
Do you provide email lists?No we do not provide email lists. The best lists are those that you have developed yourself from contacts who have positively opted in to receive email from you. whilst it is possible to buy lists in, these can have very poor open and conversion rates and the cost of buying in is rarely worth it.
How to improve results
How can you get the recipients to open the email?Subject is everything!!! State clearly and succinctly what you are offering and how it will benefit them? Throughout your campaign planning, put yourself in their position. What makes you want to open an email? What makes you want to click on the link? If you know your audience, then you know what they want. If you’re not sure how they will respond, test the list in small increments and measure the results. Adjust the message and possibly the target page to increase conversions.Will my email get trapped by SPAM filters?Our email marketing software is registered with major ISP's around the world so your email will not be treated as SPAM. However, in order to remain whitelisted with Worldwide ISPs we have a strict anti-spam policy and accounts can be suspended if you are found to be spamming.
Reporting
How quickly do the reports update? The reports update instantly, live, and in real-time. From the moment you send out a campaign, your reports section is activated and tracking results. The moment someone opens an email is the moment you know about it.Can I really see who clicked on a link? Yes, you can! Not only will the reporting wizard show you exactly who clicked on each link, it will also give you access to that subscriber's entire file, so each user's information is at your fingertips. This information in invaluable in helping you understand your customers and turn leads into sales.