Comments on: Ryanair – Their Attitude To Online PR Part Of A Bigger Reputation Problem http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/ Thu, 02 Feb 2012 14:52:38 +0000 hourly 1 http://wordpress.org/?v=3.3 By: PR gone wrong « mai tare ca blogu lu' ciac noris http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-2774 PR gone wrong « mai tare ca blogu lu' ciac noris Tue, 08 Nov 2011 10:03:11 +0000 http://www.datadial.net/blog/?p=216#comment-2774 [...] http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-b... [...] [...] http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-b... [...]

]]> By: A Practical Guide to Online Reputation Management | Target Internet http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-1654 A Practical Guide to Online Reputation Management | Target Internet Tue, 12 Oct 2010 13:06:22 +0000 http://www.datadial.net/blog/?p=216#comment-1654 [...] provided a great example of how not to respond to negative blog posts with their reaction to this [...] [...] provided a great example of how not to respond to negative blog posts with their reaction to this [...]

]]> By: Ryanair: cheap flights and cheap jibes | Dan Wilson | eBay Expert, Online Community Specialist, Author and Blogger http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-1176 Ryanair: cheap flights and cheap jibes | Dan Wilson | eBay Expert, Online Community Specialist, Author and Blogger Thu, 25 Mar 2010 03:19:46 +0000 http://www.datadial.net/blog/?p=216#comment-1176 [...] minor but nonetheless constructive, critical points about the online booking form on purveyor of cheap flights Ryanair would be the best way to represent the [...] [...] minor but nonetheless constructive, critical points about the online booking form on purveyor of cheap flights Ryanair would be the best way to represent the [...]

]]> By: Send in the trolls « Light Up The Rain http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-987 Send in the trolls « Light Up The Rain Mon, 04 Jan 2010 22:14:22 +0000 http://www.datadial.net/blog/?p=216#comment-987 [...] blog posts like this one, which outline in hushed tones how Ryanair’s approach to PR could be construed as unfriendly [...] [...] blog posts like this one, which outline in hushed tones how Ryanair’s approach to PR could be construed as unfriendly [...]

]]> By: 30 Easy to Measure Web and Social Media Metrics http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-901 30 Easy to Measure Web and Social Media Metrics Mon, 09 Nov 2009 10:51:12 +0000 http://www.datadial.net/blog/?p=216#comment-901 [...] Twitter mentions/retweets - companies have been embracing Twitter in increasing numbers as it is simple to keep track about what people are saying about their brand although it is just as easy for negative views to be propagated as it is for positive views. Just ask Ryanair. [...] [...] Twitter mentions/retweets – companies have been embracing Twitter in increasing numbers as it is simple to keep track about what people are saying about their brand although it is just as easy for negative views to be propagated as it is for positive views. Just ask Ryanair. [...]

]]> By: Carolyn http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-801 Carolyn Wed, 22 Jul 2009 22:14:49 +0000 http://www.datadial.net/blog/?p=216#comment-801 Ryan Air very much has the attitude that if you have a problem with its third-world business practices, you must be stupid. We followed all of their rules for online check-in and accessing boarding passes only to be told that we didn't have a firm enough grasp of the English language to have done it correctly and therefore they were going to charge us 40 euros. Then they claimed our bags were overweight and charged us 15 euros per kilo. This turned out not to be accurate -- at check-in for our Delta flight two hours later in Madrid we learned our bags were only 1 kilo over the limit. Given that even a bankrupt airline such as Delta prefers having customers as opposed to having no customers, pissing them off and treating them like idiots, Delta allowed us to shift out belongings from suitcase to suitcase so as not to be charged extra. We also were charged for two bags we didn't have and were not allowed priority boarding, for which we had already paid. All in all, it was a disaster, and I will never fly Ryan Air again, nor allow anyone I care about to be their customer. That would include all people who believe in human dignity and decency. On the flight, it was freezing, and even with my daughter's teeth chattering we were simply told in a cold, dispassionate voice that they had no blankets. Ryan Air very much has the attitude that if you have a problem with its third-world business practices, you must be stupid. We followed all of their rules for online check-in and accessing boarding passes only to be told that we didn’t have a firm enough grasp of the English language to have done it correctly and therefore they were going to charge us 40 euros. Then they claimed our bags were overweight and charged us 15 euros per kilo. This turned out not to be accurate — at check-in for our Delta flight two hours later in Madrid we learned our bags were only 1 kilo over the limit. Given that even a bankrupt airline such as Delta prefers having customers as opposed to having no customers, pissing them off and treating them like idiots, Delta allowed us to shift out belongings from suitcase to suitcase so as not to be charged extra. We also were charged for two bags we didn’t have and were not allowed priority boarding, for which we had already paid. All in all, it was a disaster, and I will never fly Ryan Air again, nor allow anyone I care about to be their customer. That would include all people who believe in human dignity and decency. On the flight, it was freezing, and even with my daughter’s teeth chattering we were simply told in a cold, dispassionate voice that they had no blankets.

]]> By: silverdarling http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-678 silverdarling Mon, 15 Jun 2009 20:54:36 +0000 http://www.datadial.net/blog/?p=216#comment-678 incredible - ryanarse website is crap (deliberately or just plain incompetence?), and they're slagging off wordpress? Regardless of technical abilities (.net vs php is a long discussion) it ain't what you do it with, it's what you do with it. ryanarse usability, robustness and 'information architecture' is amateur in the extreme. but of course they must want it that way (website crashes - punters have to payphone, didn't read the info - pay the extra charge) when sleazyjet can offer cheap prices and a decent web experience, then here's hoping ryanarse lose the budget flight battle... incredible – ryanarse website is crap (deliberately or just plain incompetence?), and they’re slagging off wordpress? Regardless of technical abilities (.net vs php is a long discussion) it ain’t what you do it with, it’s what you do with it. ryanarse usability, robustness and ‘information architecture’ is amateur in the extreme. but of course they must want it that way (website crashes – punters have to payphone, didn’t read the info – pay the extra charge)

when sleazyjet can offer cheap prices and a decent web experience, then here’s hoping ryanarse lose the budget flight battle…

]]> By: A new model of a social media PR? « Heather Yaxley - Greenbanana views of public relations and more http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-414 A new model of a social media PR? « Heather Yaxley - Greenbanana views of public relations and more Tue, 17 Mar 2009 10:10:03 +0000 http://www.datadial.net/blog/?p=216#comment-414 [...] Datadial blog is one of many offering free advice to Ryanair around the classic model of politeness to turn an issue into “positive PR” - whilst Alex Bainbridge offers a counter perspective with advice for bloggers on handling problems. [...] [...] Datadial blog is one of many offering free advice to Ryanair around the classic model of politeness to turn an issue into “positive PR” – whilst Alex Bainbridge offers a counter perspective with advice for bloggers on handling problems. [...]

]]> By: Experience let down by a jobsworth | dancingmango http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-393 Experience let down by a jobsworth | dancingmango Mon, 09 Mar 2009 13:23:50 +0000 http://www.datadial.net/blog/?p=216#comment-393 [...] customers witnessed the rude abuse that the employee was ranting. This maybe acceptable if you are Ryanair and your brand is not built upon customer experience, but for BA it most certainly is [...] [...] customers witnessed the rude abuse that the employee was ranting. This maybe acceptable if you are Ryanair and your brand is not built upon customer experience, but for BA it most certainly is [...]

]]> By: Cómo arruinar tu reputación online en 24 horas | Nico Roddz Blog Personal http://www.datadial.net/blog/index.php/2009/02/25/ryanair-is-their-attitude-to-online-pr-part-of-a-bigger-reputation-problem/comment-page-1/#comment-381 Cómo arruinar tu reputación online en 24 horas | Nico Roddz Blog Personal Mon, 02 Mar 2009 16:29:48 +0000 http://www.datadial.net/blog/?p=216#comment-381 [...] Datadial Compartir es bueno [...] [...] Datadial Compartir es bueno [...]

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