Adam Findings from Marin Software’s Paid Search Quarterly Benchmarking Report, suggest that if you use one of the new tablets, as opposed to a PC, it’s possible to increase the click through rate on paid ads by more than a third. The research was based on a mapping of how much was spent on paid search by almost a thousand agencies and advertisers across the world, giving a total for all of £1.3 billion.
More than 90% of the annual cost of spending on paid search came from PCs, tablet users spent only 2% and the other 5% cam from smartphone users. The trend tracking was undertaken in the third quarter. According to the report the CTR or click through rate for the ads on tablets was much higher than on PCs. However, when it came to the advertiser’s average CPC or post per click the rate on tablets was 29% less than on smartphones and PCs. The volume of clicks for advertisers with Bing and Yahoo was up 43%, yet there was a drop of 10% in CPC.
The growing use of tablets could mean a shift in advertisers’ strategies for paid search ads, according to Ed Stevenson, the Managing Director of EMEA and APAC for Martin Software He further added may change their strategies for advertising and spending to cope with the shift in browsing habits to things like the iPad. More importantly, advertisers may need to work on device specific programs to improve results. Coincidentally this report was released at the same time as the quarterly report from Google, stating that in the three months finishing the end of September, earnings rose to £6.16bn ($9.72bn), a rise of 33%.
Google+ launched a couple of weeks ago, and now the dust has started to settle on what is Google’s most important project to date outside of search.
So how will + be received and what are the chances of long-term success? Launching a social network is always going to be tough, even tougher when your aim is to replace Facebook, however Google have done themselves no favours with their launch strategy.
The invites scheme sucks
While an invite scheme works really well at generating launch buzz around non-social products such as GMail for instance, for social networks restrictions on sign ups can be a major contribution to their failure. Exclusivity obviously restricts the number of people that are able to sign up in the early stages. When Google+ was first announced they benefited from a tremendous amount of mainstream media coverage, since then while industry chatter has grown, the mainstream coverage has tailed-off. This may be have been an unmissable opportunity to get mainstream sign ups on the site.
Google are terrible at social
Google actually have a terrible record of ‘doing’ social media, a long list of failures lie in their wake – Google Wave, Buzz, Voice, Orkut, etc. Getting people to talk about Google products has never been an issue, getting them to use them has.
Critical mass
For a social network to succeed in the long-term they have to reach a critical mass of users. It’s not easy to persuade people to join a social network, and it’s even less easy to persuade them to move networks. People aren’t likely to move over to Google+ while their friends are still on Facebook.
Wrong choice of early adopters
When MySpace launched it did so with a sprinkling of cool bands and music promos. Facebook grew exclusively off of the back of college students in the US. Who did Google choose to be their path-finding early adopters? Geekerati and Internet marketers. Hmmm
Too easy for Facebook to counter?
While the Google+ circles are a great idea and is touted as being Googles game-changer, I love the concept of being able to share certain content with certain groups of users, but plus is not exactly groundbreaking elsewhere in terms of features and functionality, I was actually pretty disappointed at the lack of new ideas and features when I first signed-up. Facebook lists already exist, and I’m fairly sure that Facebook are already looking at extending the sharing functionality around these.
I’ve just come across The Print Effect by Cartridge Save. If you haven’t already seen it go take a look (then come right back… I’ll wait).
What is it? It’s a Twitter app that creates an infographic-like page for each Twitter user you enter. There have been similar things in the past, and this particular one I think is genius:
Why is this one a little different to the others? It appears the output content changes for different users (take a look at mine and Matt’s- I’ve got badgers, Matt has cows!)
Why Do I Think This is Such a Cool Idea? (Aside from the cows, obviously)…
Linkbait is getting harder and harder- people are getting bored with infographics and the sharing element to infographics is somewhat limited (I’ll happily forward on and link to good content but I’d do it even more if it’s about me, the selfish human that I am). This takes on a new twist- linkbait via dynamic infographics!
What I like about this is it’s a little different for every user, and people want to share (and link to) interesting things that are about themselves!
As an SEO I would’ve implemented a different URL structure to prevent creating hundreds of pages for each user, however judging by the shares this has already received I’d be surprised if it doesn’t pick up a decent amount of links too.
Perhaps it’s time to get a web developer involved as well as the designer or content writer when crafting your next linkbait campaign?
Martina
March 11th, 2011.
Slightly immoral and unethical ways companies might use Google Adwords to generate business…
In July 2010, ‘Goldtrail holidays‘ a British tour operator, collapsed leaving thousands of holidaymakers abroad when it went into administration.
It took no time at all for fellow tour operators to see this as a great way to generate business. ‘EasyJet’, ‘Fly Thomas Cook’ and ‘Sunwings’ were but some of a few who cottoned onto this and broke a fundamental rule – bidding on a brand-name term that isn’t your own.
Nevertheless, a search query using the term “Goldtrail” or “Goldtrail holidays” returned adverts for cheap holidays abroad and the like. Of course Google would have had to allow this, and probably didn’t act on it because at that point, technically, Goldtrail was no longer an actual legal entity.
The recent Earthquake disaster in Japan, hitting 8.9 on the Richter-scale and sparking off several Tsunamis’, is all over the news and the internet today. It isn’t a brand name, but could this idea be adapted and used as a possible gateway for business? For example, charities pushing sponsorship in the third-world for instance, might post adverts asking for financial help in countries where natural disasters are common by using the words “Japan disaster” “Japan” “Tsunami” “Japan earthquake” “Japan Tsunami” etc, as a broad match – or any keywords that are relevant to this recent tragic disaster.
Click the thumbnails below to see some search terms that are fairly popular at the moment due to current events, and have little competition:
If ads are tactically written so that technically they are not breaching any rules or regulations – like the Goldtrail example above – and instead are tugging at peoples heart strings, this might work.
It seems fine until you consider how this could be misused, for example by charities who take most of what is donated to them and use it to pay “administration fees” and “business costs” before any of it makes it overseas to those in actual need.
You never know…
I recently went to a talk on the different forms that e-tailing is taking over and beyond the traditional e-commerce site.
Below is a distilled version of the talk with just the best bits. A lot of these examples are only availabe in the US at the moment but by reading this you are getting ahead of the curve!
(The talk was by the big cheese at Pod1 – Fadi – so credit to him for researching it all)
E-commerce via Apps
Squareup.com
Start accepting cash and card payments with Square. No contracts, monthly fees, or hidden costs. Effortlessly manage the money you take with an easy and intuitive interface. US only at the moment and only for payments less than $60 but one to watch for sure.
See corporate video
And a review on how it works
Google shopper (Android only)
This APP allows you to scan barcodes, the co
vers of books and media, and even search by voice – the app will tell you where you can buy the same product and at what price. Pretty nifty if it works!
It took 12 months for the location-based social network to attract one million users and by stark contrast; the second million only took three months. Ever since February 2010, the site has been registering over one million ‘check-ins’ a week.
See how it works:
New e-commerce software
Vendr create POP-UP shops – They say that you can create your e-commerce site within 15 minutes. These are basic obviously sites now but I guess they will improve. In any event they will probably do for many home based businesses.
from their site: “Works with your current website: Add a “store” button to your blog or website, and your store will simply pop-up over your content — no more sending your customers elsewhere to make a purchase. Vendr functions as a part of your existing site. ”
Alvenda software allows you to create e-commerce shops within sites such as Facebook – Alvenda’s first customer, 1-800-Flowers.com, launched during the Mother’s Day holiday in 2009 and recognized a 10.5x lift in shopping activity by making it easier for people to shop.
New E-Tailing concepts
Cutting out the middle man – Harnessing the power of social media to revolutionise product manufacture and pricing.
Furniture:
http://www.made.com/
For furtniture design and manufacture: You choose what makes it into our collection. Vote for your favourites and the most popular will be made available to order.
Wine
http://www.nakedwines.com/
Buy early, pay less
The earlier you buy an air ticket, the less you pay. Now you can do the same with wine. Save £££!
Car Rental
Whipcar
WhipCar is the first service in the world where a car owner can rent out their vehicle for money, whenever they are not using it. WhipCar pairs sensible drivers with spare car time
Following on from my post after Day One…
The Best
John Hicks giving his talk (image from m-king)
My favourite today definitely has to be Aral Balkan‘s session. He really knows how to present and make learning fun! It was very inspiring and encouraging on how to make your designs that little bit better by adding an emotional element to your apps/sites. He got the longest applause I have heard at a conference!
But then the loveliest thing was when he acknowledged my tweet of thanks on twitter and his blog. What an awesome guy!
The Worst
umm…
ermmm….
ahhh…
Nope… I really can’t think of anything for The Worst… did I miss something?
Honestly, the whole thing was amazing. I’m really shattered now, but it’s a good tired because I’m also really excited to start doing so many of the things that were presented.
If you couldn’t make it to FOWD this year, I would definitely recommend buying the video pass. It would be really worth it. I’m looking forward to the videos myself because I wanted to go to both tracks so many times today… shame we can’t clone ourselves when the need arises!
In summary…
(I’ll add links to slideshows and downloads as I get them)
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Progressive CSS3 Design (Molly Holzschlag)
Molly presented the plans and workings of the W3C and asked for any web designers who are keen to be voices to the W3C. What I found most exciting was her mention of IE9′s capabilities – it sounds like my optimism about CSS3 in IE9 may be closer to reality than I first hoped!
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What will Web Design Look Like in Two Years? (Simon Collison)
According to Colly it’s going to evolve quite a bit, growing up and getting comfortable with the medium of being online. For example, no longer will we mimic tables with paper and coffee stains; but instead embrace the pixel, the grid and typography. Of course this does require a more mature understanding of grid systems and design fundamentals, but this will make the professionally designed sites stand out from the sea of online content.
View Slides & Examples -
The Art of Emotional Design: A story of pleasure, joy, and delight. (Aral Balkan)
As I mentioned above, the whole presentation was a pleasure, joy and delight. Aral showed us examaples of how he has made his apps come to life by adding in little emotional attachments, like his famous bird turning red and singing in Feathers.
Read Keir Whitaker’s write up on Think Vitamin -
How to Build a HTML5 Website – Live Demo (Bruce Lawson)
Up until today I haven’t dabbled too much into HTML5, but Bruce did a live demo which helped to demystify it all. HTML5 is definitely going to be mainstream, and soon. The capabilities of it are awesome, and it is so easy to still support older systems that don’t understand it. In particular I’m looking forward to the day where we can use the <video> tag without having to provide a Flash alternative for IE.
http://www.brucelawson.co.uk/
Another good introduction from Smashing Magazine -
Rethink Your Job (and Earn More Money). (Brett Welch)
Everyone knows Web stuff is becoming increasingly commodised, but where the value remains is in expert knowledge, advice and helping your client’s goals. Brett also emphasised starting small, growing in iterations, and the importance of having a marketing plan in place following the site’s launch. We all really admired him for not actually plugging his product in the talk.
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Icon Design (Jon Hicks)
I don’t do icon design very often, so it was really valuable to hear these tips and guides for when I do need to. It’s also very exciting to hear about future abilities like using SVG for icons.
http://www.hicksdesign.co.uk/ -
Blending Usability Testing with Interface Design, Prototyping and Rapid Iteration (Dan Rubin)
I always want to do more and more usability testing, and Dan’s excellent talk really got me excited about it even more. He talked us through a case study of how they had assessed a current site, found the good things and bad things about it, and came up with some suggested changes. He then detailed their technique for testing the changes and how they were able to accurately test them while keeping it in a format that was easy to change and adapt as they went (basically using image maps with an exported Photoshop comp). Definitely a great technique for getting the most value from a test.
The Future of Web Design conference is amazing this year – here’s a quick update after Day One.
The Best
jQuery for Designers session
The format of this year’s conference is tons better than last year. The atmosphere of the Brewery is great, and the food (which is also outstanding) at the break times gives people a chance to talk to each other and network. It has been much easier this year to meet people and talk to other designers.
It’s really hard to choose a favourite speaker because they’re all so great! I think jQuery for Designers is probably going to have the most impact on my day to day work because it has encouraged me to take a new step into jQuery.
The design clinic time was great, and it was a wonderful opportunity to talk to designers you really respect. I got some great feedback from Mike Kus, who has to be one of my all time favourite web designers because of his original work.
The Worst
Definitely had to be font.com’s sponsor slot. Not only were they the ugliest slides of the day, the introduction was dated (we know about using @font-face already) and then followed by a whole sales pitch on why we should all buy their service. It was very amusing to see the tweets coming in during the talk!
Don’t get me wrong, their service is great and no doubt I’ll be using it soon, but the talk and presentation definitely gets labelled the worst, after everything else was so amazing.
More to come tomorrow, but in summary…
(I’ll add links to slideshows and downloads as I get them)
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Play. Destroy. Create. from Brendan Dawes
I loved his reference to maths and nature, and seeing how he had turned that into something new. It’s about observing things like the trend of technical stuff to non techy people. Some of the things he was showing was simply play to explore and provoke reactions. He encouraged us to play, have passion and love what we do!
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How to Get Started with CSS3 from Dan Cederholm
After doing a lot of CSS3 work already, I wasn’t expecting to get much from this session, but was very pleasantly surprised. I now have a list of things I want to try, tools to use, and new ideas generated from this session. Definitely ideal for people new to CSS3, but still lots of great stuff in there for those of us who have already been using it.
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jQuery for Designers: All You Need to Code (Remy Sharp)
Very inspiring stuff, and I’m now eager to take the plunge into jQuery!
Download slideshow
http://jqueryfordesigners.com -
Accessibility in Web Design Robin Christopherson
I’ve seen Robin speak a few times, and each time he has something new and very informative. This time he encouraged mobile versions of websites, as the format of them is also much more accessible. He also encouraged the use of Text Captcha because it’s accessible, free and offers a comprehensive API. You Tube are now also providing automatic captioning on their videos!
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Learning to Love Humans: Emotional Interface Design (Aarron Walter)
Making things usable is not enough – we should also make them enjoyable. Don’t compromise on the base needs for t»he user, but look for ways you can add that extra layer of emotive enjoyment – like the Mailchimp quotes!
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UX Masterclass with Web Standardistas Web Standardistas
This flowed on really well from the Emotional Interface Design and looked at the secret for making something that is usable really great. The secret is YOU!
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Smart Tips for Wireframing Brad Haynes
Wireframes help communication, focus and workflow. This session was a good practical reminder of why we should be using them and looked at which techniques to use where, including some good tools.
As much effort needs to be put into offline follow-up as your website itself. You are the main event of your website, and whether or not you follow up enquiries is a huge reflection on your organisation as a whole.
Check out this comic from The Brads
I like to use a website contact form because they’re quick and easy. It’s not always convienient to pick up the phone, especially when you may be on hold for half an hour.
Lately I have had a couple of enquiries for Camden City Council. Although I get an instant confirmation email (from no-reply@camden.gov.uk) it includes a disclaimer reading “If you do not hear directly from the team involved within 10 working days you may contact the Central Complaints unit direct on….”
If it was suitable for me to call them then I would have in the first place, but for whatever reason I have chosen to email them, and it’s not unreasonable to expect a reply. I still have not had a proper response from them about my enquiries.
Likewise, an enquiry to Traid for some photos following a revamp event I attended fell on deaf ears – I didn’t even get an aknowledgement.
These are just 2 examples; unanswered enquiries happen all the time. It’s so common that you’re probably thinking “Well that’s what you get from filling in an enquiry form.”
But I have huge faith in websites, and I know encouraging contact is the main goal of many sites – so why is this rudeness acceptable and website enquiries go ignored?
Janey at Basically Black is an example of how to do offline follow-through well. We recently did a survey of her customers and almost everyone said how friendly and helpful she had been with choosing sizes, placing orders and managing returns.
It’s no surprise she’s seeing a lot of repeat customers and verbal recommendations – and it’s a shame others are missing the trick.
As I mentioned yesterday, we have just returned from the recent SMX London search marketing conference. Below is our roundup of the best hints, tips and links that we picked up over the two days.
There are also some fantastic posts over at SEOptimise and Distilled that are well worth a read.
The State Of The Search Industry
- The search industry must focus more on, analytics, holistic search and education for senior management. Cooperation between companies is required in order to grow the industry.
- During the keynote, Brian Fetherstonhaugh from Ogilvy One pointed out that although search marketing is seen as the holy grail of marketing by the top 1000 CEOs, this still only occupies around a 1.5% mindshare. Search marketers should focus on how search can ad value to existing advertising mediums and can be sold as a research tool.
- The US has a greater buy-in from senior management. This could be due to an increased understanding/awareness of the technology, or better and more organised education.
- Integrated search is set to be a huge growth area, both in the form of integrated digital campaigns (SEO, PPC, Digital PR) and also increased synergy between online and offline PR.
- 46% of respondents to the Guava/E-Consultancy Research were spending a minimum of £10,000 p/a on SEO.
- 32% are spending a minimum of £100,000 on paid search.
- 55% of companies predict an increase in SEO spending despite current economic conditions.
- SEMPO research indicates a shift from paid search back into natural search.
- SEO is increasingly being used for branding as well as direct response advertising being driven by an increase in local, video and news results visibility.
Keyword Research Tips And Advice
- Download the Microsoft adCenter Excel Add-In for keyword research. This will help to quickly build keyword lists and give additional demographic information.
- Don’t just use traditional tools for keyword research. Initial brainstorming with client sales teams is usually an untapped resource for potential keywords, as well as looking at internal site search queries.
- The credit-crunch has altered search behaviour. Consumers are searching more, researching more but buying less.
- There has been a 3-fold increase in informational and a fall in navigational search queries. Less brand searches, more price-led queries.
- Optimise category pages for plural search keywords, product pages for the singular.
- Use Google Trends to find and keep ahead of topical search terms in your industry.
SEO
- Wordle is a great tool for finding which keywords a site/page has been optimised for.
- Using a keyword site:domain.com query you can find the most important pages on your site for a specific keyword.
- Mis-spellings can be targeted using a glossary or a ‘similar searches’ widget.
Link Building
- Before releasing online PR/link bait you must understand the reasons that people link to pages. If your content doesn’t encourage people to link in some way, then it isn’t linkbait.
- A successful linkbait article has an average of 2.7 seconds to grab a bloggers attention. The solution to retaining this attention? A Great Headline. These great headlines should be continued into the subject of the text, and should also be continued into the headlines of whichever social media distribution channel you choose (Twitter, Digg, StumbleUpon etc).
- Websites Don’t Link to Websites- People link to other people’s work. To improve the response from your linkbait, look into the mindset of the blogger reading your piece- why would you link to it if it was your blog?
- Discussion sparking content – Create content that can spark controversial discussions. Not everyone in your industry will always have the same view, and providing content that sparks such discussions allows readers to get involved in the discussion. Invite other bloggers to get involved in the conversation (subconsciously inviting the blogger to link to the discussion and make a comment on the discussion on their own blog).
- Actively promote your own content. Build a directory of targets and inform them when you publish linkable content to increase the take-up rate.
- Link your articles with current affairs, topical news stories, or hot topics in your industry to increase the chances of publication.
- Link building is very much dependant on the kind of website you’re working on. Big brands can get away with a far lower link quality than smaller companies and brands.
- Analise the current inbound links- Big brands should have a range of authoritive links, meaning less authoritive links with optimised anchor texts can help when optimising for a particular phrase.
- Install ‘Links From Images’ Plugin on WordPress. People still hotlink images… why not provide them with the HTML code and include a link back to the page the image.
- Where possible, remove all social media buttons (‘tweet this’ buttons etc) on linkbait articles- remove the option for visitors to share the content on other networks to encourage linking to the article instead.
- Six degrees of seperation works online… target the bigger sites in the industry that the smaller bloggers will read to get links from both the bigger and smaller blogs (and scraper sites!)
- Build a Promotion Network-
- Research sites in the industry and see what they link to
- Create an email list
- Create the linkbait article
- Social media promotion- this is mainly for show- the more powerful links will come from the bloggers you email directly
- Send a personal email to the bloggers on your email list informing them of the post ahead of the buzz
- Watch the links come in
- Show gratification- thank the bloggers and show gratification (Tweet/Stumble/Digg their post in return)
Social Media
- Social media is now sending significant amounts of traffic to many sites, for the right industries/demographics it’s crazy to ignore it.
- Utilising Facebook connect and the Twitter API is an excellent way of encouraging your visitors to interact on social sites and linking that interaction with your brand.
- Use the RIOT principal – Relevant Interaction = Optimised Traffic – Massimo Burgio
- Bear in mind the 4 P’s of social media – Passion, Proactively, Perseverance and Patience
- Twitter may well become more important in the search engine world as it starts to index the content of links in tweets and starts to rank these.
Reputation Management
- There are several basic strategies for dealing with negative listings in the search results. 1) Legal action 2) Purchasing the offending site 3) Organic strategies to push other listing above it 4) Paid listings to argue your case/divert attention5) Hacking – not recommended!
- Resort to legal action only if sure of your legal footing and as a last resort. It’s very easy for aggressive tactic to blow-up in your face.
- Sometimes authority domains that have negative listings may also contain positive pages that can easily be used to replace the negatives.
- Reputation management shouldn’t just be thought of in crisis situations. Effectively monitoring and managing online reputation before a crisis occurs can save time and money later.
- Bear in mind that if people want to look hard enough for negative stories and articles, they will find them.
Analytics
- SEO is not a ‘free’ medium – everything has an ROI that should be measured.
- When monitoring the performance/conversions of large groups of keywords, separate them out into groups for more manageable analysis – Top 10, Top 100, Top 1,000 and 1,000+
- Brand engagement can easily be worked out using BE = #brand searches + #direct visits / #search visits + # direct visits
- Another metric worth measuring is the % of pages yielding search traffic. Consider replacing or amending under-performing pages.
- Link building counts are a metric that people should be using. The most accurate tools for tracking this are Linkscape and Google Webmaster Tools.
- Use the 2nd page traffic filter to spot keywords sending you traffic from the second page of search results. Pushing these phrases onto the first page are your low-hanging fruit.
- Use multi-touch tracking to find the initial referrer for a sale rather than the final one. Often a sale initially comes from a long tail search query, then possibly a branded search or PPC ad which then incorrectly gets the credit for the sale.
Digital PR
- Get Known- build a brand, attend conferences, seminars and other industry engagements. Comment in forums and become a noticed resource.
- Build a Platform- Speaking slots, interviews, trade shows. Announce your presence at these industry events ahead of time
- Find industry news and get on it
Presentations/Write-Ups Currently Available Online
Dean Chew – What’s New With Social Media?
Lyndon Antcliff – Smash A Brick In The Face Link Building
Richard Gregory – The Latest Stats About The Search Engines
Patrick Altoft – Blow Your Mind Link Building Techniques
Ciaran Norris – Old Or New? The Future Of Media
Will Critchlow- Analytics Every SEO Needs to Know
Lucy Langdon- What’s New With Social Media?
Rich Cotton- Paid Search & Tricky Issues
Rob Ousbey- Brand & Reputation Management Strategies
Guy Levine- Writing Killer Search Ads
Massimo Burgio – What’s New With Social Media Marketing?
Richard Baxter – Diagnosing Website Architecture Issues
Richard Gregory – Paid Search And Tricky Issues
Nick Abramovic – Multivariate Testing
Anything I have missed? Let me know 
A bold statement to make maybe, and a few months ago I would have laughed at anyone making such a claim, but over the past few weeks and months Twitter has evolved into something unique that Google, and indeed no other search engine has managed to achieve.
Lets get one thing straight – Google is still the search engine to beat when it comes to archiving vast quantities of historical information and giving users a simple interface to retrieve this stored data. If you want to find expert reviews of that new LCD TV that you’re thinking of buying, research your homework, find that website that you can’t quite remember the URL of, look for a good cheesecake recipe, and whole host of other search query types, then Google is your first port of call.
However, where Twitter is coming into its own is enabling its users to get real-time access to information from real people.
Three main factors have contributed to Twitters strength in this area and will act as barriers to entry for others,
1. Twitter turns users into publishers – on Twitter people are the key. Everyone using the service is a publisher. Posting information, ideas and facts that effect and relate to them.
2. Achieved a critical mass – over the past few months the enormous growth of the Twitter user base means that with the huge amount of information being published every day by a massive number of users now increase the chances are that someone will have posted on the subject you’re looking for, and if needed you can even contact them directly.
3. Mobility – The concise nature of the service means that it is one of the first web services that is truly suited to use away from the computer and gives people the ability to post and access information on the go.
One of the first examples that brought home the power of the service to me personally was when travelling through London a couple of weeks ago only to experience the usual travel chaos. A quick Twitter search on my phone revealed that depressingly there had been a fatality, and the station was unlikely to reopen for some time. With the use of Twitter I was even able to meet up at a bar with some friends who were also stuck in the area, and we then got updated via a Twitter travel service when the station had reopened.
Twitter isn’t just suited to turning miserable Friday evening travel chaos into drinking sessions. Even the major news outlets are waking up to realise the power of the service. During the G20 protests in London, Sky News, who were the first to announce a dedicated Twitter correspondent, dispatched three ‘Twitter reporters’ into the area who were tasked with reporting up to the minute news via their Tweets and the use of Twitpic for images. While following the progress of the events on both TV and the major news corporations websites, I increasingly found that is was Twitter search that was providing information far in advance and in many cases in more detail than was being provided though traditional sources.
It’s not just real-time national and local news where Twitter gives access to information that other search engines don’t. It’s also a great resource for “real peoples” product and service experiences. People are now far more likely to Tweet about their opinions on purchases than they are to blog about them or add their views to a reviews website. Consumer electronics, airlines, hotels and internet services companies have all been on the good and bad side of Twitter publicity. An added dimension is given by the ability for these companies to contact their users directly.
With user growth and usage being directly proportional to the volume of information continued growth can only mean increasing the services usefulness as a search engine.
Mainstream media has been among the first industries to wake-up to the potential of Twitter, and on the whole have embraced it as an additional news channel.
So what is next for Twitter? I can see their real-time search results taking on additional dimensions, perhaps some form of relevance ranking, additional sorting options and further integration to tie it more securely to the service. Monetisation of these search results is probably not too far away
Apparently there is a recession.
The media will have it that the world is in meltdown and that it’s armageddon out there.Â
Woolies, MFI and Adams have gone to the wall. Well honestly, I am not surprised. Woolworths and MFI were awful businesses stuck in a time warp and deserved to die. They were slothful and easily out done by more dynamic competitors. MFI have done nothing in the last 20 years to dispel their brand image of producing low quality, dated furniture.  Woolworths were kidding themselves if they thought that people actually enjoyed entering their shops. They may have been cheap but even the bargain hunters appreciate clean, well presented shops. I never went into Adams but they looked pretty dated even though they were relatively new.
Other companies are retracting as well. Marks and Spencer are closing some food halls but so what. They had over expanded in the good times. The fact that they are closing a few poorly performing shops isn’t the death knell. It’s just a little tightening following a gluttonous expansion. And maybe it means that the consumer, who is a little more careful these days would prefer not to pay an excessive premium for near identical products being sold next door.Â
The care free spending attitude has changed and retailers need to adapt, but it doesn’t mean that people won’t spend money if the product is well priced and well presented.
This all reminds me of a previous hullabaloo in 2000 when the .com bubble burst. The world’s press then tried to write off the whole Internet as a busted flush, when in fact there were many businesses doing very nicely online thank you. It was only the news grabbers who had borrowed millions to set up spurious, hubristic .com world beating websites that failed to succeed. They were poorly thought out businesses and poorly executed. They too deserved to die. There were many smaller, prudent businesses making a decent return throughout this period.
So, as before and as now there may be some troubled waters but there is no reason for retailers to panic. (Though for bricks and mortar businesses, they need to renegotiate their exorbitant rents with their landlords). This is especially true online. People still have money and they would prefer to spend it online. Anecdotal and personal experience shows that online sales on most websites are growing. Latest sales figures from those retailers that have reported on Christmas sales also supports this:
John Lewis – online sales up by 27%
House of Fraser – online sales increase of 150%Â (1.7 million visitors over Christmas period)
M&S – online sales up by 29% (although down 7.1% overall)
Ocado – up 97%
Sainsburys – online sales up 27%
Thorntons – online sales up 25%
Next Direct – up 1.1% increase since last year
Aldi visitor traffic up 64% year on year
Play.com Sales up 20%
Our own clients at Datadial have also reported record online sales.Â
The big question for these retailers is how to return to charging full value for their products and services and to get away from the omni present discounting. This is the subject of my following blog.
An interesting post over at SEOMoz highlights the spending disconnect that exists in the way that many companies allocate their online marketing spend.
Not surprisingly, search advertising should continue to be the largest category, growing from $9.1 billion in 2007 to $20.9 billion in 2013.
- Source: C|Net News, June 30, 2008
While the current spend on natural SEO?
SEO: $1.3 billion (11%)
- Source: SEMPO data via Massimo Burgio, SMX Madrid 2008
So, out of a total of around $10.4 billion spent on search, only $1.3 billion, or 12.5% is spent on natural search placement. Therefore you would expect the potential traffic from natural search to be the smaller piece of the pie, right?
Wrong.
Looking at the Google heat map we can see that it’s the natural results that catch the attention of users viewing the page.
This superior visibility is matched by the click through rate data,
The natural results in Google drive more than 70% of search traffic, though only account for 12.5% of online spend.
Why is this? Take your pick from any one or more of the following,
- PPC is an easier concept for people to understand, there is a general lack of education and understanding of the SEO process.
- PPC is quicker (almost instant) to get results and you only pay for traffic that you actually receive. There is a higher perception of accountability and control.
- Traditional marketers pay far less attention to SEO, column inches in the business press given over to SEO are far less than PPC. Again this may well be due to a lack of SEO understanding amongst journalists.
- There is a lack of trust in a segmented and unregulated SEO marketplace. A basic lack of understanding handicaps buyers and can lead to acceptance of poor advice and wrong buying decisions.