July 8th, 2011.
1. You didn’t explain exactly what it was that you wanted…
Did the SEO agency you chose actually understand what it is you do? Did you assume they would? I bet you did! Well that was a rookie error – just because they know SEO, it doesn’t mean that automatically they’ll know all of your business goals and aspirations. It certainly doesn’t mean that through SEO, all of your dreams will come-true overnight. Covering things such as budget and goals are essential in order for us to devise the appropriate strategy for you.
2. The SEO’s weren’t told what already worked (or didn’t work) for you…
Were you clear about what the best features of your online endeavours are so far? Did you talk about what proved successful, or things you tried and that were unsuccessful?
All conversions can be tracked which shows any progress SEO’s have (or haven’t) made. However, if you don’t inform the SEO’s of what already works or doesn’t then you can’t argue if there are repeat mistakes.
3. You didn’t indicate the importance of having one main person oversee the account…
Because any reputable SEO agency isn’t made up of just one person behind a desk and computer handling every enquiry made, but is rather formed of a team of people ranging in size (the team not the people, although this applies to both :-) ) that help manage your account – it is likely that, much like a ‘Chinese-whisper’, your goals, aims and dreams are somewhat diluted to anyone that didn’t speak to you directly.
For example, when person 1, explained the information to person 2, who made brief notes and handed those to person 3, person 3 wasn’t following your direct instructions. They might not have fully understood the notes…however, you don’t have to accept this. If you only feel comfortable with one person in particular handling your account, request that only that person have access to it. This way, any changes made by you won’t come as a surprise to the SEO.
4. You didn’t understand the amount of work needed and so were surprised when costs were higher than expected…
Good Search Engine Optimization will get your site discovered in online search results. There is however, more to it than that. Many people in an SEO agency work to get your site to its optimum, and you need to be aware of just how much work goes into this.
This team will mainly be in charge of making sure that SEO is being carried out for all your online needs
This team works alongside the SEOs to help get you publicity online.
Usability & Design:
This team will have the job of creating a smooth user experience for all users that come across your website.
This team will develop, build and ensure things work – such as buttons on your site, conversion tracking and more.
Providers of Content:
This team will ensure that good content is maintained, and optimised so that people can find it.
5. You didn’t maintain a good relationship with the agency…
Chances are, you started off all guns blazing, before slowly falling into a pattern of laziness, assuming the agency would take care of everything the way you wanted – meaning you wouldn’t have to worry about it.
Further, you were unavailable for meetings, you didn’t specify what kinds of reports you wanted, and changes were (or were not) made that you caused dissaproval. When (on your say-so) these changes were reversed, rankings and conversions fell and this caused (even more) tension between you and the agency.
Remember, rankings and conversion rates can see-saw and any changes made to your site can take time to show the positive affect they are having. You should try not to ignore advice about possible re-designs or new pages that should be added to your site. Other things to consider are using services to monitor your online reputation and testing better versions of your website to get the best results.
Good luck! ;-)
June 18th, 2011.
Does anyone know this Matthew Fox from a company Fox Draper. He also goes under the name of Matthew Terry.
The little weazel conned me out of some money for telemarketing services which I stupidly paid for upfront and he has now disappeared.
Do you know him? Have you had a similar experience? please let me know.
IF YOU HAVE BEEN DEFRAUDED BY MATTHEW FOX PLEASE LEAVE A COMMENT BELOW SO THAT WE CAN COLLECT EVIDENCE AGAINST HIM AND RECOVER OUR MONEY
Here’s the ruse he used:
He promised to bring in leads and said I would only pay him the remainder of the funds once he had bought in an agreed volume of qualified meetings.
He asked me to set up an email account which he could use in our name. He provided a contract and an address at Witheringdon Hill, Burwash Common, TN19 7JN, or at Unit 3 Bedgebury business Park, Goldhurst, TN17 2QZ (or 2Q2)
All seemed legitimate but once the money was paid we never heard from him again.
Since posting the blog post I have spoken to two companies who were about to deal with him but found this blog post first. For them he claimed to have worked for Eroll E-commerce, D3R Media in Chichester. For us he claimed to have worked for Screen Pages.
If you do speak to him and confront him then he will pretend that the reason I have posted this blog is that we fell out. This is not true – we never had a chance to fall out as he disappeared with my cash before we even got started.
Anyway please do add your comments below if you have had a similar experience or know how I can get hold of him.
Subsequent to this post and the subsequent uncovering of further businesses who have been similarly affected Matthew Fox/Draper/Terry was arrested in April 2012. He initially pleaded not guilty to the 16 charges of fraud against him.
The day before trial he pleaded guilty to the offences.
On November 22nd he was given a prison sentence of 18 months for all crimes to run concurrently (so 18 months in all). Below you can see the posts that started this process off.
Personally it gives me no pleasure to see Matthew in prison but hopefully some good will come out of this. I believe all victims are still waiting for their money to be paid back which I presume is unlikely.
Thank you to all those who found my post and commented
May 13th, 2011.
Did you mean…/search instead for…?
YES, of course I meant that! – And If I left a vowel or a connective out because unlike you I am not a robot & I like to use computer-speak, then so be it. The bottom line is you knew what I meant – so did you have to be as condescending as that and point out the mistake I made?
Really Google? Finishing the search before I have written it? I mean c’mon – it’s one thing that you’re arrogant enough that you feel you need to tell me the speed in which you gathered my results, now you’re finishing my sentences for me like we’re in a marriage?
I’m at work, I’m signed into Google. I search a keyword phrase I’m using in Google Adwords & bingo – I’m ranking number 3 on the 1st page! That’s weird, yesterday I was on the 5th page, I haven’t upped the bids in-fact – I haven’t made any changes, but I’m not complaining at all, instead I sit & wait for the money to roll in. I get home from work and quickly carry out a query and sit back waiting to see my site turn up on the first page for that particular keyword and… hold on, it’s not there? I click to the next page and nothing. I carry on until get to page 5 and there my ad is. I find and ask an SEO expert why this has happened & I’m told that when I’m signed into Google, the results differ from when I am signed out. I feel as though I’ve been living in the Matrix. *sigh*
Google seasonal/holiday/anniversary/event themes
I know its Christmas when the streets are paved with sleet and debris and every shop I go into leaves me that little less well off than I was before I walked in. I know its May-Day when I get that extra day off of work, I know its election day when people lie to me about which policy I ought to be interested in because the amount of tax I pay will go down. Nevertheless, Google wants in on the reminders too. I guess its okay, but sometimes I just don’t want to care. I’m sorry.
Google Chrome’s Sloth
Look. I want a *extremely mild expletive* homepage button on the interface without having to go into the settings and put one there! Is that too much to ask? – Surely not if Firefox and IE understood it.
Sorry, we own YouTube so you can’t sign in without us knowing
Now, they may say a change is as good as a rest but I beg to differ. I’ve been signing in with the same username & password since I opened a YouTube account but Google wants more of a direct approach. Now you cannot access your settings unless you sign in via your Gmail account, which is reasonable enough – but what if you have multiple Gmail accounts? I don’t really have a problem with this one, but imagine if Google started buying up everything on the internet enforcing this same sign in rule or else no access. While it may not be that bad, it’s the principle…
…Oh well, as Google grows stronger by the query, I’m sure there will be more to add to this list soon!
May 10th, 2011.
Are your bounce rates extremely high? Does Google Analytic’s show that people are only spending a very short time on your site before leaving? Loyalty rates low? As a web-master if you face any of these issues, read on for some tips on how to overcome them:
Have some “me” time
Link to your site – on your site. The more links your website includes to the pages on your site the better. The simple logic behind it is this, when these links are clicked, they lead to another area of your site. This means people will be hanging around longer, seeing what else there is to see rather than being lead off to other places online or simply leaving altogether.
Opt for quality over quantity
What would you rather:
(a) thousands of visitors daily who stumble onto your site & realise they have been duped by your misleading ad causing them to instantly leave and grumble about wasted online browsing (which would result in high CTRs, virtually no conversions and an extremely high bounce rate).
(b) a consistent amount of daily visitors who spend a little longer on your site browsing and hopefully converting?
The point of this rhetorical question is relevance. A person wanting to buy household goods for interior design, finding your site through an ad suggesting household goods for interior design before discovering what you actually sell are gardening products, will leave. You may be happy about a high CTR but remember, you are paying for every click in a CPC campaign and every thousand impressions in a CPM one; be specific.
Avoid mazes, nobody likes those
The origins of the internet arguably date back to the 19th century, yet 2 centuries later people still create websites with awful navigability leaving the average web surfer frustrated enough to give up searching for whatever it is they wanted on that particular site and going elsewhere. If you want people to stay, you must make each section of your site clear and easy to get to, it wouldn’t matter if you had the most wonderful web content available if people didn’t know it was there.
Get the right look
Using Google Adsense is one great way to bring some extra revenue. When people come to your site and you have too many ads, links to here & there, misspellings, dodgy looking logo’s/pictures, flashing animations and the like…they leave. These things are annoying and really count towards (or in this case against) customer confidence. Try Google’s ’website optimiser’ – a tool that allows you to test different versions of your site to help decide what the best version is.
Incentives and interaction
Incorporate things into your site that people want to spend time doing, this could include anything from quizzes, polls, questions, comments areas, forums, things to rate, games etc (I could keep listing things but I think you get the point).
Good luck! :-)
May 3rd, 2011.
Goal of the test – increase number of downloads
Technology used – Google Website Optimizer
Test duration – 5 weeks
Confidence level achieved – 98.6%
We conducted an A/B test on Dowce.com website to find out which version would increase number of downloads. Both versions were similar, but in the version B (treatment) we improved the following:
- removed the call to action from the header in order to focus visitors on our main call to action in the body
- improved the headline
- added bullets points with improved value proposition
- improved the call to action (bigger and more visible)
- improved the layout, by dividing the sections so it is easier to scan the page
A: Control B: Treatment – 24.8% improvement
This A/B test showed that conversion rate optimisation is very effective marketing method with measurable results, which allows you to increase your revenue and conversion from your current traffic.
To see, what difference a change in conversion rate by 20% or more can make to your business download our conversion improvement calculator.
If you are looking to improve your website conversion rate or would like to learn how we can help request your free consultation at firstname.lastname@example.org or call 0208 6000 500.
April 15th, 2011.
PPC is a complex system of bidding on low cost, undiscovered but really high traffic keywords in attempt to rank as high up in Google’s SERP’s for your brand as possible.
Often underestimated, users create campaigns which run okay. Maybe they break even, perhaps their site is getting more exposure and if they are lucky, they might even get some conversions. One quick search, and the internet overflows with hints, tips and tricks on how to effectively create PPC campaigns to maximise your ROI, and everyone lives happily ever after…
Unfortunately this isn’t the reality for everyone. Sometimes campaigns can take an awful turn for the worst and instead of those fluffy guides that explain how to be a PPC mastermind, I often wonder if those company owners and PPC newbie’s who suffer have done so because they read a different, slightly darker guide that mislead them. This is how I imagine such a guide would read:
Spend wisely and try to set a reasonable budget that you will be able to pay.
Invest copious amounts of money into every campaign almost breaking the bank. It doesn’t matter if you have other bills to pay or budgets to keep to, now that you’ve read a little here and there, it’s guaranteed that this will pay off – the more money invested the better!
Avoid the main keywords for your brand, there is likely to be high competetion for these which will result in high CPC rates!
Try your very best to beat-out the competition by going head to head for the most competitive keywords for your brand. Be generic and avoid specific. For example, if you’re selling sportswear, bid on “shoe”, “trainer” and “clothing” so that when somebody searches for those terms, your ad will appear somewhere in the results as long as you followed that first rule about money!
Try to use long-tail keyword prhases that have lower search volumes but also lower CPC rates. Using a variety of broad and “phrase” match terms can help with this too.
Be extremely precise by using [exact match] for everything. Long keywords are for suckers, get to the point with one word terms, be honest who has the time to think up long-tail keywords anyway? Instead, spend the time you have saved and go shopping or catch up with an old friend!
Carry out keyword research so you can get an idea of the kinds of things people are searching for. This might also help you to think of alternate keyword variations that people might not have thought up, but will get the desired result.
Do everything as quickly as possible! You don’t have the time to hang around when people are selling the same product as you! Use your intuition and instinct, the first words that pop into your head when you think of your product are the ones you should go for. Get them in and bid ASAP!
Monitor your ads throughout the day, this will help you to discover what is getting clicks and impressions and what isn’t. If something isn’t working, change it.
Time is money. Once you have quickly set up one campaign leave it to simmer and create the next one. If you have followed this guide so far then everything should be a-okay!
Don’t worry if you aren’t getting a good enough ROI to begin with. Use whatever results you have as a learning curve and improve what you need to. Use helpful features like the opportunities tab, or the many reporting tools to make a difference.
Money is everything. If you check and your campaigns aren’t doing well, you’re doomed and should probably give up. Shame on you!
Follow this guide and be a professional failure now!
Good luck! :-D
February 28th, 2011.
Maybe it’s because I’ve been doing a lot more keyword research recently, but I’ve been seeing a few amusing captcha images lately:
Turns out I’m not the only one- here are a collection of amusing (and somewhat embarrassing on Google’s part) captcha images I’ve come across:
‘no dick’ captcha via ImpactLab
‘retard’ captcha via Techeblog
‘hymen’ captcha via yogomozilla
‘hymens much’ captcha via @ilmv