April 21st, 2011.
Having a good ‘About Us’ page allows you to show off who you are, what you do and it allows to make people more comfortable doing a business with your company. Unfortunately, this page is being sometimes overlooked, as the perception is that it’s not that important.
However, according to a Stanford Web Credibility Research, they derived 10 guidelines/factors which effects websites credibility, 3 of them relating to your ‘about us’ page (based on a 3 year, 5500 person study):
- Show that there is a real organization behind your site
- Highlight the expertise in your organization
- Show that honest and trustworthy people stand behind your site
Naturally, testing a different version of your ‘About us’ page should be on your to-do test list. Unfortunately, in most cases ‘About us’ pages get at most several hundred visitors per month, which is not enough to come with statistically valid results within your 6 weeks test period. In this case, here is the list of 3 must have things an ‘About us’ page for small and medium businesses should definitely have if you want to get more sales:
3 Must Haves
- Pictures of your office and your team
- A passionate story behind your company showing your values
- Peoples bio (credentials, certificates, training)
Here is the list of some ‘About us’ pages for your inspiration.
www.technologywithpassion.com (nice animation)
www.tribal.nl (nice animation)
Business (ecommerce + service + corporate) examples:
April 19th, 2011.
In the site search box test part 1, we discovered by analysing web analytics data that visitors using site search are 2-3 times more valuable than those that don’t use site search. Conversion rate difference was also by 168% higher when site search was used. Also, per visit value was 132% greater when site search was used.
In the second part I would like to talk about more advanced, more costly but probably more rewarding test – a site search result page test.
Who is this test for?
Any website where the site search result page doesn’t allow result filtering by category, price, brand etc… or simply looking to improve search functionality, stickiness, conversions and retention by using more robust, intelligent 3rd party site search.
Goal of the test
We would like to find out if using more sophisticated 3rd party ecommerce site search will help you to increase your conversion rate and whether the investment is worth the money.
Why should you test?
You read a case study that better search result pages convert more and that visitors who use site search convert 2 – 3 times better than those not using a site search. You get very excited and decide to approach a 3rd party search provider. However, you discover the investment into a new site search can be substantial (e.g. $25,000+ annually for Google ecommerce search) so you would like find out if you can justify the cost.
How should you test?
What you want to do is to test both site search engines at the same time, something like A/B test comparing 3rd party site search vs. yours. However, there is a caveat. A/B testing won’t work in this case, as the site search box, where it all starts, is on every single page on your site and you would like to capture any search query from any page on your site. So, for this reason we need to set up a site wide test using a multivariate test strategy, showing exactly the same site search box, but the results leading either to your current site search or to the 3rd party site search you are trying to evaluate.
How do you measure success?
By comparing number of sales and a conversion rate in your testing tool
How many visits with site search do I need?
At least 5,000-10,000 visits per month with site search. For fast and statistically valid result 20,000+.
Contact Jan to see how we can help you with your ecommerce site search testing, A/B or multivariate testing or to request your free consultation: firstname.lastname@example.org or call 0208 6000 500 ext. 231
April 18th, 2011.
Even with all the buzz about conversion rate optimisation, there are still businesses which haven’t tried it yet. To get you started, I came up with a very simple and inexpensive idea every ecommerce store should test. Your site search box position & size test.
OK, so what’s so special about the site search and why should you give it a go?
1. Generally the conversion rate of visitors who used a site search is 2-3 times higher than those without, as is the per visit value. In our example below conversion rate difference is 168% higher when site search has been used. Also per visit value is 132% greater.
2. On average, around 8-20% of sites’ visitors use a site search, but they bring between 17-33% of overall revenue.
3. The test itself isn’t that difficult to implement and could be up and running in less than 8 hours, however this type of test and implementation will require a knowledgeable person to set up the test.
A little something about the site search box test: this type of tests falls under so called “site wide” tests. With site wide test implementation, the tested variations are going to be the same on every page on your website.
Speak to Jan for more information on A/B or multivariate testing or to request your free consultation: email@example.com or call 0208 6000 500 ext. 231
February 17th, 2011.
We’re delighted to announce the launch of a new site for Taylor Herring PR consultancy.
We rebranded the company with a new logo and new identity. We redesigned the website and developed it using Datadial’s content management system
If you have never had the pleasure of watching how a website is put together then now’s your chance. Watch the video below.
May 18th, 2010.
The format of this year’s conference is tons better than last year. The atmosphere of the Brewery is great, and the food (which is also outstanding) at the break times gives people a chance to talk to each other and network. It has been much easier this year to meet people and talk to other designers.
It’s really hard to choose a favourite speaker because they’re all so great! I think jQuery for Designers is probably going to have the most impact on my day to day work because it has encouraged me to take a new step into jQuery.
The design clinic time was great, and it was a wonderful opportunity to talk to designers you really respect. I got some great feedback from Mike Kus, who has to be one of my all time favourite web designers because of his original work.
Definitely had to be font.com’s sponsor slot. Not only were they the ugliest slides of the day, the introduction was dated (we know about using @font-face already) and then followed by a whole sales pitch on why we should all buy their service. It was very amusing to see the tweets coming in during the talk!
Don’t get me wrong, their service is great and no doubt I’ll be using it soon, but the talk and presentation definitely gets labelled the worst, after everything else was so amazing.
More to come tomorrow, but in summary…
(I’ll add links to slideshows and downloads as I get them)
Play. Destroy. Create. from Brendan Dawes
I loved his reference to maths and nature, and seeing how he had turned that into something new. It’s about observing things like the trend of technical stuff to non techy people. Some of the things he was showing was simply play to explore and provoke reactions. He encouraged us to play, have passion and love what we do!
How to Get Started with CSS3 from Dan Cederholm
After doing a lot of CSS3 work already, I wasn’t expecting to get much from this session, but was very pleasantly surprised. I now have a list of things I want to try, tools to use, and new ideas generated from this session. Definitely ideal for people new to CSS3, but still lots of great stuff in there for those of us who have already been using it.
Accessibility in Web Design Robin Christopherson
I’ve seen Robin speak a few times, and each time he has something new and very informative. This time he encouraged mobile versions of websites, as the format of them is also much more accessible. He also encouraged the use of Text Captcha because it’s accessible, free and offers a comprehensive API. You Tube are now also providing automatic captioning on their videos!
Making things usable is not enough – we should also make them enjoyable. Don’t compromise on the base needs for t»he user, but look for ways you can add that extra layer of emotive enjoyment – like the Mailchimp quotes!
UX Masterclass with Web Standardistas Web Standardistas
This flowed on really well from the Emotional Interface Design and looked at the secret for making something that is usable really great. The secret is YOU!
Smart Tips for Wireframing Brad Haynes
March 24th, 2010.
I always find that designing your own website is a much larger task than designing a site for someone else. You become the pickiest designer ever, striving for the tiniest details to be spot-on and investing a lot of energy, but then receiving a lot of energy back when the results work out just as you hoped.
Our aims for the new site are to make it much more visually appealing, demonstrating our design work within the site itself. The structure was changed entirely to give ultimate focus on the full-service aspect of our business – that clients can use all of our services or just the particular ones they need. We researched what our clients thought of us, and wanted to bring the website in line with the recurring aspects of the feedback: we embark on a journey with our clients (we don’t just launch a site and leave it), our work yields results, we’re proactive and push expectations, clients talk directly to the people working on their site, and we’re a close knit team of specialists.
I think we’ve achieved all of this in the new design. Here are the main aspects that went into it:
Fonts – the Big Decision
The font choice underlies everything else in the design. We wanted to move away from the Georgia look of the previous design, and needed something that communicated high-tech modernism and intelligence more effectively. I also really wanted to take advantage of the @font-face CSS property so that we could just our chosen font in a wider variety of situations. (sIFR tends to restrict you to using the non-standard font only for headings – unless you want multiple headaches.)
@font-face technology is moving very quickly thanks to sites like Typekit, however there is still a long way to go. The choices of fonts available are still relatively small, especially when it comes to fonts that have been engineered specifically for screen use. Ideally, we also wanted to choose a font that could be rolled out in our printed documentation for consistency.
After a bit of research I found Graublau Web. It is a lovely font that communicates all of the values we wanted to capture. It is produced by a quality foundry; there is a specific screen/web version; it’s licensed for @font-face implementation; and is part of a wider print-based family that we can purchase for our hard copy material. Tim Brown’s demo page meant that we could check out how the font behaved in different browsers before implementing it.
I was chuffed to say the least!
The site adheres to a 12px grid to give it comfortable vertical-rhythm. All of the font sizes, line heights and margins on headings and paragraphs are multiples of 6, which means the eye can easily jump from one item to the next down the page without any jarring of irregular spacing.
Consistency of design and uniqueness of pages
With such strong underlying consistencies through the design, we could then branch out and have a bit of fun with other elements such as the background colour of the page. With dark backgrounds and the bright orange of the Datadial brand, we had to be very careful that content on the page was not being swallowed by the strong contrasting colours. Having the ability to change the background colour on the page released us from that.
We developed a base colour scheme to avoid any clashing choices arising in the future. But I didn’t want to hinder our creativity with brand guidelines that are too restrictive, so we also allowed pages to have individual CSS files on the site. This means we can really branch out if the content warrants it. This will be an ongoing task, but 2 examples are Sexy Panties and Naughty Knickers and exemplifying the stunning Hope and Greenwood brand.
I’ve always been one for subtle design effects. I believe the details add up to a sense of a good experience, even if the visitor isn’t fully aware of the individual details.
The site uses CSS3 transparency throughout it to give a different impression on individual pages. By setting the content area to white with 90% opacity, each page has a slightly different tone: the equivalent of setting the page area to #ECEBEA, #EBEBEB, #EDECEB. The navigation, social links and footer use the same effect with a black base.
What about Internet Explorer?
December 10th, 2009.
I’m about half way through The Elements of Typographic Style and thoroughly enjoying it. I really wish there was a way you could read a book and ride a bicycle so I could get more reading time in while commuting, but I’ll just have to take my time reading it instead!
Some thoughts so far…
“With type as with philosophy, music and food, it is better to have a little of the best than to be swamped with the derivative, the careless, the routine.” (Page 117)
I think this is true of all design. In a time where you can get free website templates anywhere or make a website yourself so easily, the designs that have a lot of thought, care and expertise behind them really stand out from the crowd.
Shaping the page
Although the book focuses on print, the principles found in the chapter Shaping the Page can be applied to web design also. It is a great reminder to me of design school, especially the theories of the Golden Section and Fibonacci series. Using ratios based around π are useful for arriving at a design that is easy on the eye and feels comfortable to use.
What you read opens your eyes to things around you; I have been noticing nicely designed type everywhere! Recently we spent a weekend in Zürich – I love it how clean, thoughtful design surrounds you in that beautiful country.
September 29th, 2009.
Thank you to Steff for passing on this lovely graphic illustrating the differences between Helvetica and Arial.
September 13th, 2009.
At business school I was taught the way to make money was to make our assets sweat. I think they meant to get the most out of everything you owned and to make sure it was being worked night and day to maximum effect. And so at Datadial we try to do the same for our clients’ websites by making sure that they are focused on developing websites that maximise sales levels by being search engine friendly and that convert users in to buyers.
The usual reaction in squeezing more out of a website is to rush into a redevelopment exercise. Redeveloping a website is expensive that is often undertaken on a whim and without real research into what is working and what is not on the current website. Indeed it’s often the case that the current site is perfectly capable of delivering many more sales and that it just needs refining to improve the user experience.
This doesn’t need to be an expensive exercise. The key to successful marketing is to consistently test and measure everything that you do. Delivering fantastic conversion figures is within reach for us all, no matter how small the budget.
Here are four ways that we have carried out for some of our clients to help increase their onsite conversions at virtually no cost.
1) Online surveys
What better way to really understand your customers than to ask them for direct feedback?Â What is it that makes them want to buy from you rather than your competitors?Â How did they hear about you?
Carrying out market research will enable you to build on what you’re doing well and make any necessary adjustments and help you to grow. You will be surprised by how many people are willing to take the time to reply to surveys.
We recently did a survey for one of our clients Design911.co.uk which gave vital insight into user behaviour. Coupled with Click Tracking report (see below) Design911 have been able to fine tune their website to respond to users’ expectations and behaviour.
Below is a sample of the survey results that were produced.
2) Mouse tracking –
Why do other sites make it so difficult to buy anything from them? We’ve all experienced a confusing website at one point or another. But could your site also be suffering from usability issues? Find out where the sticking points are with Mouse tracking.
You may also find that users are trying to click on things on your site that are not designed to be clicked on. We found this with Design911:
With design 911 we found that that very few people clicked on the middle of the page and that lots of users tried clicking on ads on the right handside of the page which were not actually clickable. We found too that the search box was being under used as it was below the page fold and that users were taking at least 60 seconds to make a click on key navigation items.
3) Study your analytics
It’s all too tempting to gloss over your analytics reports – these reports contain vital information which reveal where users are getting stuck, turned on or turned off. Seems obvious to say it but unless you take the time to check what is going on on your siteÂ you will never be able to intelligently amend your site and measure the effect of your changes.
There is a mass of information to look at but here are 3 basic things to do
Check Bounce Rates: Bounce rates tell you if a visitor who has been directed to your site via a search engine or Adwords likes what they have found. If they leave the site immediately this is called a bounce. If this happens you need to question if you are showing the right products for the keyword search and if you could provide better information, or if they had come via Adwords, are your Adwords set up correctly.
Funnels: You can set up funnels to determine where people are dropping off over a series of pages (typically the shopping cart process). Different funnels can be set up for different goals.
Compare to previous periods: There are a number of trends such as time on site, the number of keywords that you are being found for, the number of pages per visit that are good to compare from onen time period to another so that you detect trends.
4) A/B Testing
Having pawed over your analytics you can then start making intelligent changes to your site. How will you make more people fill in your enquiry form? How can you get them to add one more thing to their basket. Take a look at the forms below and guess which one had the higher conversion rate.
This company carried out A/B testing on their sign up form and increased their conversion rate by 10%.
This is called A/B testing or Multivariate testing which we use to determine which images, copy and design most appeal to your customers and which version increases conversion.Â You can have as many or as few variables as you like when creating your A/B testing. Ideally you would set it up to automatically serve different versions of the page to alternate users but to save money you can do it on a week on/week off basis.
We helped Conference Genie increase conversions on their site by altering the sign up process. Interestingly we did it by making their site more complicated.
Weirdly the problem on this site was that it was too easy to use. Users could not believe that they could just dial a default number, punch in a code and start a conference call. So we made the site appear to generate a specific telephone number and a unique code for them. Turning a one step process into a two step process actually increased conversions.
Making small changes instead of wholesale changes was also recently backed by Peter Fitzgerald, who leads Google UK’s retail industry division. He said that the whole area of analytics – that’s technical jargon for examining the ways that people navigate websites when they shop online – has taken on new importance to retailers.
Simple changes can make the world of difference, particularly since statistics show that 50.1% of online shoppers who place items in their shopping carts still do not buy them.
By subtly altering a website’s layout based on how people use it, websites can increase sales significantly.
“There is often a lot of unimportant information on the top of a web page. If you move this information out of the way it can make a huge difference,” said Mr Fitzgerald.
For example when Comet, the electricals retailer owned by Kesa, the listed stores group, removed two bits of text from the top of its web page (saying ‘top checkout tips’ and ‘you’re safe with us’ respectively), its conversion rates increased by 6.7pc. “Online retailers are spending more time on analytics to see where things are going wrong,” said Mr Fitzgerald.
Department store group Debenhams recently tested the message and positioning of an online sign-up form for its Beauty Club. Improvements to it increased the number of customers the chain signed up by over 89pc. Little such tweaks are being made by online retailers as a means of gaining incremental sales. Experts say that the results of the small changes can be seen almost immediately.
Google’s Mr Brittin said: “By interpreting analytics data and continually testing their sites, retailers can really understand what consumers are looking for online. Often very small and seemingly obvious tweaks can boost sales significantly.”
All of the above exercises can be implemented fairly quickly and inexpensively. However, don’t underestimate the time you need to truly get to grips with your findings.
By constantly analysing the results and carrying out appropriate changes you will be able to squeeze every last conversion out of your site without incurring expensive redevelopment costs.