Maximising offline activity to get the most out of your SEO campaign
On July 13th, 2010 Matt wrote on the subject of Internet Marketing,Online Marketing,Online PR,SEO.
It often seems to be normal practice to treat SEO campaigns as a stand-alone form of marketing. Groups of shadowy geeks perform magic in the room at the end of the corridor, with sales and marketing teams avoiding them as much as possible at the water cooler.
However, it’s important to remember that SEO is just another form of marketing – and as such planning and integrating your search engine optimisation with your other marketing channels will mean far more coherent and effective campaigns.
Advertising
All advertising campaigns should have SEO and the company website in-mind. Is it easier for rushed commuters to remember an often random telephone number or a website address?
Do you now see more and more TV and poster campaigns telling people to ‘Google’ or ‘search’ them? With the growing bias towards the personalisation of Google search results, having users Google and click-through to your brand is likely to mean you’re then likely to appear more favourably for them in subsequent searches.
Any increase in brand searches on Google will also (arguably) benefit your site with increased brand visibility after the UK brand update back in March.
- Feature your website address prominently
- Consider asking people to Google/search you – make sure you’re ranking for the term though!
- Maybe target your SEO towards a memorable phrase you can ask people to search for – “army jobs” is a good current example.
PR Campaigns
Leveraging offline PR campaigns is a great way of getting added value out of both. I’m often surprised how many SEOs haven’t even asked if a client has a PR campaign in place, think of all of those link opportunities that have been missed and all of the great web content that is going to waste.
- Ensure you have spoken to the PR campaign account manager so they know the importance of asking for their editorial to be placed online and understand the impact of links from their content.
- Make use of the content the PR is generating. Ask to get cc’d in on their releases and discuss the scope for them to help distributing your linkbait to their journalists and their media contacts.
- Between you draw up a list of the online properties you want to see your client featured on. Many blogs now have larger readerships than national newspapers – they make-up an important part of both PR and SEO campaigns, you need to make sure you approach these sites correctly with a strong proposition.
Content
Publishing good content is often the stumbling-block that holds-up many good SEO campaigns. The first port of call should be the client, asking the right questions about what’s on their shelves gathering dust can save thousands in content writers fees.
- Encourage staff at the company to make public the results of any research or industry analysis that they have performed.
- Ensure your entire product catalogue or list of services is published on your site. The more you can break this down into component products and services and publish these on their own individual pages the better.
- Consider making any stats facts and figures that you have into an infographic. You’ll find presenting data in a graphical format gets a lot more attention than a simple table of figures.
- Get the entire company blogging. If you can get everyone enthusiastic about publishing great content it takes a lot of the time pressure away from the SEO and marketing teams. Often the real industry experts in the company lie outside of these departments anyway.
- Are there already any user guides, FAQs, or client literature already in existence that can easily be published online?
Sales Teams
Keep in regular contact with your sales teams about client feedback. make sure you gather data as much as possible from phone conversations.
- Find out from your sales teams how customers refer to your products and services. Often it’s different to how you refer to them – the keywords that you’re targeting should reflect this.
- Get feedback from your sales teams about questions and objections that frequently crop-up. The chances are that if people are asking questions they’ll also be Googling them too so make sure you add these to the FAQ section of your site.
Existing Contacts
In any linkbuilding campaign your existing contacts should be your first port of call. High-quality, on-topic links from relevant sites, as easily obtainable as a quick email or phone call.
- Partner companies and suppliers and distributors sites are always worth leveraging for links.
- Encourage your staff to blog if not doing-so already. Either on your own corporate blog or on their own sites. Branding your staff as experts can be as effective as branding your company.
- Check to see if industry association or corporate qualifications sites offer links back to their members
- Make sure you put your company forward for corporate awards, usually even the nominations receive links back to their site.
Image credit – Rachel Creative
Presentation on building a successful search engine friendly website
On June 14th, 2010 Rob wrote on the subject of Blogging,Datadial,Internet Marketing,Online Marketing,SEO,Social Media.
Many thanks to the Biblical Suppliers Association for listening to my talk on:
How to build a Successful Search Engine Friendly Website.
You can download the presentation here.
Seminar-powerpoint – 20 minute version -Biblical
I have also added some extra slides on attitudes to Social Media at boardroom level.
Also there is a slide of Resources slide for links to keyword tools, Datadial’s Reputation Management tool and a few other links worth looking at.
Thanks
Rob
7 Things I Wish PR Agencies Would Understand About Social Media
On April 30th, 2010 Matt wrote on the subject of Online Marketing,Online PR,Social Media.
With the growth of digital marketing and social media participation we’re now starting to see more and more PR agencies looking to online communities as a way of increasing their clients influence.
In my opinion a more organised and structured approach to social media can only be a good thing, used in the right way it can be a very powerful tool, however far too many companies are either not using it to its full advantage, or doing things badly and damaging their brand while isolating themselves from other social media users.
However that’s not to say that every PR agency jumping headfirst into Twitter and Facebook is doing a great job. I still see many agencies that don’t really have a full understanding of what they’re doing and why they’re doing it. Many cases tend to be client-led, with questions and requests for a social media strategy leading to hasty moves in order to win business and prevent existing clients from potentially looking elsewhere.
In our various dealings with agencies these are the topics that repeatedly seem to reappear…..
Content really does matter – Most Of Your Ideas Will Fail
- The quality of the content is the key to any social media strategy
- You can’t rely on contacts for success. There are no friendly journalists or editors that can swing a campaign with a well placed piece
- Okay, good and great don’t cut it, if you’re relying on people to see your content and pass it on then it needs to be amazing, fantastic or brilliant
- Let go of the brand – in many cases overuse of the client brand will turn a successful viral into blatant advertising that people have no inclination to pass-on.
- The trickle-down effect is key to a successful campaign, brilliant content seeded onto key blogs, Twitter accounts and other social news sites will explode onto other social sites, smaller blogs and media outlets without you having to do anything.
- Having said all of that, most of your great ideas will fail. There really is an element of being in the right place at the right time and taking advantage of any good fortune that comes your way.
It Isn’t ALL about Twitter
- Twitter at the moment tends to be used as a buzz-word for social media, desire to participate can often be driven by a CEOs 14 your-old daughter.
- There are other social sites that are just AS important
- Sites like Digg can potentially send far more traffic and is monitored constantly by journalists and influencers
- A well seeded and targeted story on a sites like Digg and Reddit can translate into national and international press
Understand Your Audience
- You need to understand not just who you’re talking to but why
- Is your or your clients Twitter account supposed to be speaking to potential clients, existing customers or journalists, bloggers and the media?
- Is Twitter and Facebook or Digg and Reddit the best way to connect with your linkerati?
- Spend some time understanding where your targets are communicating with each other. Any time spent on competitor intelligence is worthwhile, but bear in mind they might not have got things right themselves.
Don’t Use Channels In Isolation, Look At The Bigger Picture
- If you’re just using one social media network in isolation then you’re almost certainly underperforming
- It’s usually a good idea to create a blog or news section on your client site and then use this as a ‘hub’ for all of their social media activity
- Cross-promote your different networks, you’ll find that users will sign-up for other networks as well as the one they arrived from
It’s Not Just About What You Say But How You Say It
- Syndicating content isn’t just about pushing a release through a network like PRWeb, if only things were that easy!
- Draw up a list of targets for each release – blogs, news sites, media outlets, find their contact details and contact them directly as you would with any offline story.
- Have some idea of the potential ‘influence’ of each target, record metrics such as domain authority, Compete rank, Technorati ranking, and look at the number of comments each article receives. The idea being you can then identify the top sites in a given vertical and prioritise where you focus your efforts. Remember if you can gain coverage on the larger sites the smaller ones tend to follow.
It’s All About Measurement And Metrics
- The real advantage of being online is that everything is trackable. You can gain insight into where visitors arrived from, how long they spend on the site and where they move onto.
- Use this data to understand which elements of your activity work and which ones don’t
- Sign-up to a reputation monitoring service to track brand mentions online, you’ll almost certainly miss posts, mentions and articles if you don’t.
- Have a clear plan as to which metrics are important and make sure you track them – visits, views, contacts, sales, comments, signups, links gained, search engine rankings can all be influenced by your activity – track it and report it.
Remember You Have No Control
- Always remember you have no control over how things are passed-on and how they’re being received
- Things aren’t always ‘on-brand’ – remember people pass things on because they like them, not because they help you or your clients
- Be ready to react and respond directly to questions, be honest and professional at all times
Comparative charity advertising – the new online battleground?
On April 12th, 2010 Phillip wrote on the subject of Internet Marketing,Online Marketing,Online PR,Pay Per Click,Reputation Management,SEO.
I read an article on Marketing Week “Advertising industry and green charities welcome code changes“.
The story reports on some changes in the codes guiding TV and radio advertising, and one significant change will be that charities will be allowed to run adverts comparing themselves against another charity.
The new advertising code takes effect from September 2010.
Image from Charity Muggers by Ross McCulloch http://blogs.sundaymail.co.uk/thirdsectorlab/2008/11/charity-muggers.html
I believe it is unlikely that this kind of advertising will go out during prime time TV, or drive time radio; it is too expensive and finger pointing in the middle of Coronation Street isn’t the best way to open up the nation’s purses and wallets.
I do think though that the temptation to run comparative adverts during day time TV will be irresistible to some young up and coming marketing manager. The cheaper costs would be quite a lure, and let’s face it, day time advertising is really boring.
Where I see the some real change happening is in the search market, and given that Google has relaxed its stance on bidding for brand names, we can expect to see a whole raft of guerrilla style PPC campaigns such as “Donations to us go to good causes, not to fund new offices” or “We’re better as we don’t use chuggers” triggered by searches for charity names.
The meta description section of HTML code will become the marketing manager’s secret weapon, and will be “optimised” to within an inch of its life with remarks the activities of other charities alongside traditional calls to action.
The meta description content does not appear on the pages visitors browse, and is only ever seen as a summary of the page in natural search results. Where better to put some unsettling comments and inconvenient truths about charities competing for the hearts and minds of the donating public?
Any bets on which charity will be the first to step up?
Write a blog to help your business
On March 26th, 2010 Phillip wrote on the subject of Blogging,Online Marketing,SEO.
It is a difficult thing running an online business.
The number and variety of companies offering comparable products and services can make it difficult to stand out in a crowd. Your site has to look the part and match the expectations of your target audience.
Your offering has to be priced on a par with your competitors, or the premium justified by quality, environmental friendliness, scarcity, or some other characteristic that matters to your customer.
And then on top of all that, the customer has got to trust you enough to hand over their hard earned cash.
How is a blog going to help?
Within most B2B and B2C websites, there are only so many opportunities to talk about your organisation. You have the product/services pages, the FAQs, press releases and so on, but there comes a point where it looks like you are creating pages just for the sake of it
Blogs have become mainstream due to their personal feel, and writing without a corporate angle means that the content will not appear awkward or contrived.
Yes they require effort and time to maintain. Agreed – you have to think of interesting things to say. OK maybe your competitors don’t blog and they seem to do all right without it.
Here’s why we blog
- it adds extra unique pages to the website
- our blog posts allow us to explore topics at length that don’t necessarily “fit” within the core pages
- well written content attracts links to the site which improves rankings in search results
Still not convinced? Try searching in Google for Twitter small business guide , or emailing cold contacts.
There are a number of choices out there when it comes to blogging, and your web developer may even have their own bespoke software.
We use WordPress for our blog – the software is free (a perfectly sound reason in itself), it can be configured to behave exactly as you want, and WordPress posts get picked up very very quickly by search engines.
Plan your first posts
List some topics that you are knowledgeable about and feel confident enough to write on. You may even find that some areas need a separate piece in their own right.
Don’t force a style
After you have written a couple of pieces, the articles develop a rhythm of their own. The content will influence the tone and certain topics will lend themselves to humour, sarcasm and so on.
Set a schedule you are comfortable with
You don’t need to publish a new post with clockwork like regularity, and inevitably there will be other things during the working week that require your attention. The more frequently you post the better of course, but keep an eye of the quality of the article. Ask yourself “Is this interesting / useful / important information that my customers should know?”
Have a point of view
You are not the only operator in your market, but your (well presented) opinion is valid. Stay on top of goings on within the industry and have an eye on events at the periphery. In doing so you’ll start to garner the trust and respect of your audience, and they will have confidence in what you say.
Your blog is not a direct sales tool
It is all to easy to list your latest product, special offer and so on in the blog. Don’t. Your blog is an indirect marketing channel and you are writing content that is supposed to get them interested in you, and your ideas. Keep it interesting, resist the urge to sell directly, and your audience will engage with you over time.
If you use the above ideas as a springboard you’ll have the beginnings of a great blog.
Now isn’t there something you want to say to your potential customers?
Small Business SEO & SEM
On January 27th, 2010 Matt wrote on the subject of Online Marketing,SEO.
Search engine optimisation and digital marketing for small business isn’t easy. For big-brands people love linking to them without them having to ask, even without them deserving it in many cases.
Small business don’t have that luxury, that’s not to say that the smaller guys can’t compete, they just have to work harder and smarter to get their share of attention online.
Some of my favourite small business SEO tips are below, some are mine, others are from people who volunteered their own ideas on Twitter.
- Optimise for local search. Figure out who are the authoritative citations within your city – ie touchnottingham.com via @APSG
- Concentrate on local search and longer search terms as these give more of a chance with a smaller budget. Google Maps add is a must in your town! via @StuartFlatt
- Be active online. Forge relationships with blog owners, find journalists on Twitter. These contacts will be invaluable when it comes to getting coverage.
- Write content that’s relevant to your business and your customers & keep it up to date. via @picseli
- Get your analytics package in place as early as possible. The more data you have the more you’ll be able to analyse your marketing decisions.
- Utilise your current relationships – reciprocal linking is not perfect, but still has a good effect on local search (imo) via @CMaddison
- Brand yourself as an expert. Write informative articles about your industry. Post them on your site, ask to have your work published on others.
- Try to focus on conversions rather than rankings. Too many small business owners are obsessed with being first, rather than focusing on profits. via @CMaddison
- At the very least ensure your page titles are unique and relevant to the content on them.
- Don’t scrimp on your website, a less than satisfactory site may save cash in the short term, but it’ll cost you in conversions.
- Build your list – capture customer data, segment it, test it and contact them regularly (not too regularly) with useful information, articles, links and offers.
- Consider using Adwords for initial data collection / keyword selection – find your best converting/most profitable keywords for under £100 via @CMaddison
- Build trust – make sure you’re easily contactable, make sure your site has a prominent address and telephone number on each page, explain why your buying process is secure.
- Find out who your competition is, then find out who links to them using Open Site Explorer – get those sites to link to you.
- Setup Google alerts for your business name. Make sure you monitor these, it’s a great opportunity to ask for links when people forget, or to network with people who are already talking about you.
So you think you’ve got a search engine friendly website?
On December 22nd, 2009 Phillip wrote on the subject of Online Marketing,SEO.
One of the first tasks we perform when working with a new client on search promotion is a health check of the website. The idea is to make sure that the way the site is built does not hamper its performance in search engines.
Business owners and managers don’t have time to learn technical jargon, so if their web developer puts keywords in the URL then the “search engine friendly website” box is ticked. There’s a bit more to it of course, and here are some pointers…….
First things first – hosting
Is your website a .com address? Which company is hosting the site, and where are their servers located?
.com / .net / .org and similar domains are glamorous for businesses as they don’t “belong” to a country like a .co.uk web address does. When confronted with a .com (and other non-country specific domains) search engines look at where the server is geographically located to determine which country the website is intended for. If your website is aimed at a British audience, has a .com address and is hosted on a server in Germany, then your website will tend to perform better in natural search results done by people on German soil. You need to host your website with a company that has servers in the same place as the majority of your customers.
Put your web address in http://whois.domaintools.com to find out more.
If you’ve got a .co.uk or a country specific domain, then you don’t need to take any action.
How much Flash on my site?
Sites built completely in flash don’t always do well in search engines, and tend to be used as a marketing tool or a campaign site. http://www.speakvisual.com is a good example of a brand using flash as a showcase site.
If you go to Google and search for something competitive that people want to buy e.g. consumer goods, clothing, specialist equipment etc, the sites that feature at the top of the natural listings make limited use of flash and concentrate on providing text that search engine spiders can crawl.
Want to see your site like a search engine does? Go to http://www.seo-browser.com and enter your URL.
If you see some text and blue underlined hyperlinks, then what you see is what a search engine knows about your site. If you can click your way through to all your pages then a search engine can do the same. Try getting to Colin Smiths’ page on Speak Visual using SEO-Browser…..
Canonicalization
There are a number of different definitions of this word. Google them at your leisure. For this tutorial its the process of choosing between http://www.example.com and http://example.com versions of pages.
Try this simple test go to your website and type in one of your deeper pages without the “www” part e.g. http://example.com/page
- if the website automatically adds the “www” to the URL and you see the page you expect then you’ve got nothing to worry about
- if the website shows both http://example.com/page and http://www.example.com/page then you’ve got duplicate content that needs to be fixed
Duplicate content
“If I’ve got more than one version of the same page on my site then its all good! It means there’s a greater chance of search engines finding it right?”
Search engines take the view that information on a website should not be repeated, and generally adds one version of a page to their records, and ignores other versions.
http://www.webconfs.com/similar-page-checker.php have a good tool for checking duplicate content.
Canonicalization is one instance where duplicate content may happen. For ecommerce sites a particular problem is where a product may “live” permanently in the brands category, and the lifestyle section, and therefore will have two (or more) web addresses for the same item.
The content management system can be configured to create only one version of a page, and its worth talking to your team about their proposed way of addressing this.
Page titles, meta descriptions, keywords, and headings
Search engines scan the HTML code on websites for clues as to what the site is about. Its easy to get carried away here so in order to keep it simple….
page title <TITLE>
Each page on your website should have a unique title with the most important word starting on the left….
description <meta name=”Description” content=”…..>
The information that appears here is not visible to customers looking at your pages, however search engines sometimes use this text as a summary of the page when it lists natural search results. This should include calls to action to encourage people to click on your entry rather than others listed on the page…..
headings <h1> – <h6>
<h1> is the most important heading <h2> less so, and so on. So keywords important to your business (and appropriate to the content on the page) should be organised accordingly…..
Most content management administration systems give you the ability to manually edit page titles, and meta descriptions.
Take action
Hopefully this article has explained what some of the jargon in SEO-world means, and you now know what impact it can have on your business. Have the conversation with your people, and if any of the above need attention, ask them to fix it.
The Biggest (But Lesser Known) Online Marketing Myths
On December 16th, 2009 Matt wrote on the subject of Online Marketing.
Recently I seem to be coming across a lot of popular misconceptions being churned out, both by business owners who have unfortunately been told or have read incorrect information, or even, and more worryingly; people who write about digital marketing or SEO in the mainstream or industry press. Below is a collection of my favourite online marketing myths, feel free to add your own in the comments.
Content is king
Yes, it is correct that all websites need good content, and ideally need good content being added on a regular basis. However the “content is king” mantra seems to have misled people into thinking that ALL you need to do for your marketing effort is to add what you consider to be good content. Content needs to be optimised, content needs to be linkable, content needs to be publicised, content needs to be linked to. Lots of great content remains ignored and unranked as it is passed over for more mediocre but better publicised and linked-to alternatives.
Build Multiple Sites
You have one website that’s doing very well, if you add another you’ll double that success. Add 10 new sites and you’ll be retiring in the next 12 months right? Wrong. Ten more sites will mean 10 times the marketing effort and budget, and ten times the cost. Having one site with 1000 pages of content on it with 1000 links will perform far better than the same content and links divided between two sites.
By consolidating content and links onto one domain you will increase that domains trust and authority, which will mean it’ll rank far higher than it would if the resources were split across two properties.
The only time I would advocate building more than one site is for strategic business reasons such as a planned sell-off. If you are running several sites for no particular reason, other than it seemed like a good idea I would certainly look at consolodating them.
E-Mail Marketing Is Spam
Spam is bad mmmkay? Don’t do it. EMail Marketing to an opt-in list that you have built as part of your brand will deliver a massive return on investment. Every company should be building, collating, segmenting and marketing to your customer data, it is a tremendously valuable resource. Avoid emailing people too often, and for heavens sake keep it interesting, useful and punchy.
All Sites Are Equal
Certainly in an SEO sense this isn’t the case. You’ll find that bigger brands can get away with a lot more than tiny start-ups. Older, more trusted domains with a higher authority can get away with using far more spammy tactics that would get smaller sites penalised. Google hasn’t exactly levelled the playing field with the Google brand update, which is rumoured to give big brands a rankings boost for certain commercial keywords.
Social Media Is A Fad
The rocket-like growth of social media sites has taken many people by surprise, online marketers, brands and PR agencies included. People react to change in different ways, some labelling the growth as a fad, something to be ignored. Others learn and adapt and have made millions in the process.
Social media is a fundamental shift in the way people communicate, used correctly it is a cost effective way of reaching brand advocates, consumers and influencers. Just because you haven’t worked out the best way of using, tracking, measuring and monetising social media for your brand doesn’t mean it’s not worth the time.
Rankings And Traffic Are Your Most Important Metrics
Checking your sites rankings is fine, and it’s a good idea to keep a close eye on your traffic numbers, but are these your most important metrics? Probably not. SEOs and online marketers in my opinion spend far too long obsessing over rankings and traffic numbers, and less time learning about conversion rates, segmenting visitor sources, looking at link acquisition rates, keyword £ values and ultimately sales volumes. Not many clients will tell you they value visitor numbers over money in their pocket.
Search Engine Submission
No, just no. If anyone tells you that you need to submit your site to a search engine give them a sharp poke in the eye. Search engines have gone far beyond having to be told where sites are located and are quite capable of finding them themselves through links. It’s been this way since the 1990′s but the myth just won’t go away.
Magic Page Keyword Density
I keep hearing the same question asked time and time again about what the optimum page keyword density is. There certainly isn’t a magic mathematical formula for keyword % that will give you any kind of boost over your competitors.
It’s far more important to write for your visitors and intelligently use your keywords in certain places on the page – sure it’s logical that they should be present in the body text, but search engines will attribute a far higher weight to words mentioned in places like the page titles, image alt tags, headings, bold and italic text etc.
Flash Sites
There are a huge number of misconceptions about flash websites. Can search engines read them or not? On the whole, now yes they can, text and links can be read, with the exception of some JavaScript links. Until 2008 this wasn’t always the case, with most flash sites being all but invisible to search engines.
So is now the time to rush-off and convert your site to flash because it looks so lovely? Probably not. There are still many fundamental reasons why flash sites don’t perform as well in search engines as their HTML cousins. Problems with page mark-up, content not being on unique URLs, and doubts over crawlability all don’t lend flash sites to ranking well in search engines.
12 things to check for your SEO Christmas checklist
On June 26th, 2009 Rob wrote on the subject of E-commerce,Online Marketing,Online PR,Reputation Management,SEO,Social Media.
Christmas 09 is only 4 months away. No doubt you’ll already have your products organised and maybe some ideas on offline marketing but what about online marketing.
Because online marketing can take 4-6 months to “kick in” there’s no time like the present to activate your Christmas strategy.  So below are 12 timely reminders on what needs to be in place to ensure that your site delivers this Christmas in a way that would make Santa Claus proud.
1. Blogging – sounds similar to ‘tobogganing’ and is just as much fun
- Simply, unless you are willing to put the time into adding useful and interesting content on your site then there really is little chance that the search engines will bother ranking you for anything more than your domain name. You have to deserve to be number one.
2. Social Media – it’s time to get social (both online and off line) – and we don’t mean just churping along with the robins
- Marketing is no longer a one way monologue. It’s all about dialogue now and if you’re not up for a chat then users won’t listen.  If you say something interesting then others will refer to it and pass it onto their friend – if it isn’t then they will talk about your competitors products instead.
3. Link Bait – lay the foundations now and reap the rewards by Christmas
- How would you like say 500,000 more visitors to your site. Content will go viral if written properly – but before it goes viral make sure that your website can take the strain of the increase in visitor traffic.
4. Mouse tracking – discover how your customers behave online and throw them a lump of cheese…
- Find out where people are clicking on your site and where they are getting confused. You’ll be surprised by how quickly and easily people get lost and move on elsewhere. Make sure buttons like “Add to Basket” are big and easy to find (and look like buttons)Â
5. Cross-selling – if your customers have a basket, fill it!
- Seems pretty obvious thing to do but many companies still miss this easy opportunity to up the customers’ spend by 10% or so. Ask your web programmers to implemenet basket based offers.
6. Communications – ensure your data management system is working for you and send glad tidings to all your customers
- I’m presuming you already have an email database. If not, why not? But continue to refine your database so that you can target relevant offers at different people.
7. Seven swans a-swimming – (well we had to give some reference to the twelve days of Christmas) Will your customers be able to swim through your site without any hold ups?
- Should you really be making your customers register before purchase? Are you hiding your delivery charges? (Hidden delivery charges are the 2nd most cited reason for people abandoning a shopping cart). Is it obvious how to make the order? All these issues will effect conversion rates. Get friends to perform specific tasks on your site and see how they perform. You’ll be surprised.
8. Content management system – check that your system will enable you to do everything you require. We’re still working on a turkey cooking programme but we are happy to cover off everything else.
- Got a great idea for a Christmas offer? Have you checked that your e-commerce software is capable of handling this type of offer. Find out now and don’t leave to last moment.
9. Reputation management – discover if you are featuring on your customers’ Christmas wish lists this year
- Find out what people are saying about you with Datadial’s reputation management software and then respond to these comments and start a dialogue. See how Love Film responded to a post I wrote about them – this was a classic bit of Reputation Management whereby they quashed my negative comment about them.
10. PPC – Pretty Perfect Christmas? We believe Pay Per Click is the icing on the cake of an online marketing strategy (never the key ingredient)
- Multi channel marketing includes PPC as well as snail mail. PPC is expensive if implemented incorrectly. Get this sorted before the Christmas rush starts.  Do all your experimenting with what works and what doesn’t or else you’ll find all the money coming in one end is going out the other end.
11. Online PR – You don’t need to bring frankincense and myrrh but if you’re doing anything quirky or different then let the blogosphere know about it
- Do not presume that your PR company can do online PR. Online PR is an entirely different science to Offline PR and most PR companies do not have a clue about how to create buzz on line.
12. Online optimisation – creeping round every corner making sure everything is as ‘friendly’ as possible
- This is the most important thing to get right – If your website is not optimised for search engines then it has no chance of being ranked for its keywords. Ask us to provide a website analysis for you. If you ask nicely we might even do it for free, seeing as it’s nearly Christmas!
If you’ve got it all covered then you can join our happy Santa on the beach
SMX London Roundup – More News, Tips, Tricks, Tools And Links
On May 21st, 2009 Matt wrote on the subject of Industry News,Online Marketing,Online PR,Pay Per Click,Reputation Management,SEO,Social Media.
As I mentioned yesterday, we have just returned from the recent SMX London search marketing conference. Below is our roundup of the best hints, tips and links that we picked up over the two days.
There are also some fantastic posts over at SEOptimise and Distilled that are well worth a read.
The State Of The Search Industry
- The search industry must focus more on, analytics, holistic search and education for senior management. Cooperation between companies is required in order to grow the industry.
- During the keynote, Brian Fetherstonhaugh from Ogilvy One pointed out that although search marketing is seen as the holy grail of marketing by the top 1000 CEOs, this still only occupies around a 1.5% mindshare. Search marketers should focus on how search can ad value to existing advertising mediums and can be sold as a research tool.
- The US has a greater buy-in from senior management. This could be due to an increased understanding/awareness of the technology, or better and more organised education.
- Integrated search is set to be a huge growth area, both in the form of integrated digital campaigns (SEO, PPC, Digital PR) and also increased synergy between online and offline PR.
- 46% of respondents to the Guava/E-Consultancy Research were spending a minimum of £10,000 p/a on SEO.
- 32% are spending a minimum of £100,000 on paid search.
- 55% of companies predict an increase in SEO spending despite current economic conditions.
- SEMPO research indicates a shift from paid search back into natural search.
- SEO is increasingly being used for branding as well as direct response advertising being driven by an increase in local, video and news results visibility.
Keyword Research Tips And Advice
- Download the Microsoft adCenter Excel Add-In for keyword research. This will help to quickly build keyword lists and give additional demographic information.
- Don’t just use traditional tools for keyword research. Initial brainstorming with client sales teams is usually an untapped resource for potential keywords, as well as looking at internal site search queries.
- The credit-crunch has altered search behaviour. Consumers are searching more, researching more but buying less.
- There has been a 3-fold increase in informational and a fall in navigational search queries. Less brand searches, more price-led queries.
- Optimise category pages for plural search keywords, product pages for the singular.
- Use Google Trends to find and keep ahead of topical search terms in your industry.
SEO
- Wordle is a great tool for finding which keywords a site/page has been optimised for.
- Using a keyword site:domain.com query you can find the most important pages on your site for a specific keyword.
- Mis-spellings can be targeted using a glossary or a ‘similar searches’ widget.
Link Building
- Before releasing online PR/link bait you must understand the reasons that people link to pages. If your content doesn’t encourage people to link in some way, then it isn’t linkbait.
- A successful linkbait article has an average of 2.7 seconds to grab a bloggers attention. The solution to retaining this attention? A Great Headline. These great headlines should be continued into the subject of the text, and should also be continued into the headlines of whichever social media distribution channel you choose (Twitter, Digg, StumbleUpon etc).
- Websites Don’t Link to Websites- People link to other people’s work. To improve the response from your linkbait, look into the mindset of the blogger reading your piece- why would you link to it if it was your blog?
- Discussion sparking content – Create content that can spark controversial discussions. Not everyone in your industry will always have the same view, and providing content that sparks such discussions allows readers to get involved in the discussion. Invite other bloggers to get involved in the conversation (subconsciously inviting the blogger to link to the discussion and make a comment on the discussion on their own blog).
- Actively promote your own content. Build a directory of targets and inform them when you publish linkable content to increase the take-up rate.
- Link your articles with current affairs, topical news stories, or hot topics in your industry to increase the chances of publication.
- Link building is very much dependant on the kind of website you’re working on. Big brands can get away with a far lower link quality than smaller companies and brands.
- Analise the current inbound links- Big brands should have a range of authoritive links, meaning less authoritive links with optimised anchor texts can help when optimising for a particular phrase.
- Install ‘Links From Images’ Plugin on WordPress. People still hotlink images… why not provide them with the HTML code and include a link back to the page the image.
- Where possible, remove all social media buttons (‘tweet this’ buttons etc) on linkbait articles- remove the option for visitors to share the content on other networks to encourage linking to the article instead.
- Six degrees of seperation works online… target the bigger sites in the industry that the smaller bloggers will read to get links from both the bigger and smaller blogs (and scraper sites!)
- Build a Promotion Network-
- Research sites in the industry and see what they link to
- Create an email list
- Create the linkbait article
- Social media promotion- this is mainly for show- the more powerful links will come from the bloggers you email directly
- Send a personal email to the bloggers on your email list informing them of the post ahead of the buzz
- Watch the links come in
- Show gratification- thank the bloggers and show gratification (Tweet/Stumble/Digg their post in return)
Social Media
- Social media is now sending significant amounts of traffic to many sites, for the right industries/demographics it’s crazy to ignore it.
- Utilising Facebook connect and the Twitter API is an excellent way of encouraging your visitors to interact on social sites and linking that interaction with your brand.
- Use the RIOT principal – Relevant Interaction = Optimised Traffic – Massimo Burgio
- Bear in mind the 4 P’s of social media – Passion, Proactively, Perseverance and Patience
- Twitter may well become more important in the search engine world as it starts to index the content of links in tweets and starts to rank these.
Reputation Management
- There are several basic strategies for dealing with negative listings in the search results. 1) Legal action 2) Purchasing the offending site 3) Organic strategies to push other listing above it 4) Paid listings to argue your case/divert attention5) Hacking – not recommended!
- Resort to legal action only if sure of your legal footing and as a last resort. It’s very easy for aggressive tactic to blow-up in your face.
- Sometimes authority domains that have negative listings may also contain positive pages that can easily be used to replace the negatives.
- Reputation management shouldn’t just be thought of in crisis situations. Effectively monitoring and managing online reputation before a crisis occurs can save time and money later.
- Bear in mind that if people want to look hard enough for negative stories and articles, they will find them.
Analytics
- SEO is not a ‘free’ medium – everything has an ROI that should be measured.
- When monitoring the performance/conversions of large groups of keywords, separate them out into groups for more manageable analysis – Top 10, Top 100, Top 1,000 and 1,000+
- Brand engagement can easily be worked out using BE = #brand searches + #direct visits / #search visits + # direct visits
- Another metric worth measuring is the % of pages yielding search traffic. Consider replacing or amending under-performing pages.
- Link building counts are a metric that people should be using. The most accurate tools for tracking this are Linkscape and Google Webmaster Tools.
- Use the 2nd page traffic filter to spot keywords sending you traffic from the second page of search results. Pushing these phrases onto the first page are your low-hanging fruit.
- Use multi-touch tracking to find the initial referrer for a sale rather than the final one. Often a sale initially comes from a long tail search query, then possibly a branded search or PPC ad which then incorrectly gets the credit for the sale.
Digital PR
- Get Known- build a brand, attend conferences, seminars and other industry engagements. Comment in forums and become a noticed resource.
- Build a Platform- Speaking slots, interviews, trade shows. Announce your presence at these industry events ahead of time
- Find industry news and get on it
Presentations/Write-Ups Currently Available Online
Dean Chew – What’s New With Social Media?
Lyndon Antcliff – Smash A Brick In The Face Link Building
Richard Gregory – The Latest Stats About The Search Engines
Patrick Altoft – Blow Your Mind Link Building Techniques
Ciaran Norris – Old Or New? The Future Of Media
Will Critchlow- Analytics Every SEO Needs to Know
Lucy Langdon- What’s New With Social Media?
Rich Cotton- Paid Search & Tricky Issues
Rob Ousbey- Brand & Reputation Management Strategies
Guy Levine- Writing Killer Search Ads
Massimo Burgio – What’s New With Social Media Marketing?
Richard Baxter – Diagnosing Website Architecture Issues
Richard Gregory – Paid Search And Tricky Issues
Nick Abramovic – Multivariate Testing
Anything I have missed? Let me know 