Natural Curtain Company… High quality readymade & made to measure curtains, roman blinds, roller blinds and accessories
NCC offer high quality made to measure curtains, blinds and accessories in a wide range of beautiful fabrics on an easy to use website at good prices and delivery times all served with a very high level of customer service.
If it’s made in fabric then this site can calculate a price for you.
This may not sound too complicated but if you consider that every option on the site such as curtain heading, weight, width, fabric pattern repeat, fabric quality, delivery etc affects the price then you will appreciate the complexity of this site.
Content Management System
And that’s just the curtains – the site also allows ordering of cushions, bedspreads, curtain poles and you can even supply your own fabric to make things more fun. The entire site is updateable via the bespoke content management system that we built.
The whole site is responsive and packed with SEO and speed & security enhancements including https, code minification and compression, CDN, friendly urls, concatenation of filter types to provide unique content for combined filter options etc.
Not content with allowing users to full breadth of options for ordering their curtains, we also build a bespoke quote management system for NCC staff to use. This allows them to create quotes, edit then, update, change, change again, go back to previous versions etc. This is in addition to a complete showroom ordering system giving NCC a 360 view of their customers.
Curtain ordering software and online call centre – Natural Curtain Company
Curtain Ordering Software
Curtain ordering software. We really had to pull ourselves together for this one!
Natural Curtain Company approached Datadial when they realised their existing site was failing and that the platform that it was built on could not sustain the complexity of their product offering, nor was it extensible enough to accommodate new products.
Instead of shoe-horning Natural Curtain’s business model into pre-existing e-commerce software as had happened on their previous site we instead built the site to their exacting requirements from the ground up.
The result is a complex and sophisticated ordering system that has minimised the amount of in house administration of online orders and virtually eliminated user errors on the site as there is now so much validation before ordering that users cannot order the wrong thing.
The site is integrated with Datadial’s email marketing software as well as Wufoo and online survey tool as well as their own bespoke order management system.
The site has also been supported by an online marketing campaign to keep the site listed for any curtain related queries. A recent conversion rate optimisation exercise where we A/B tested homepage layouts had the effect of increasing revenue by 30%.
Dear All, It is clear that our customers like the new website….comments from our survey – navigating my way round is easier and quicker than before…the order process is much quicker and less frustrating than before….
The ability to edit orders during the order process and also in the basket saves time and angst….
I love it. So a big thank you from me and all at the ever growing Natural Curtain Company.David Adeane, Natural Curtain Company