Frequently Asked Questions
How does the 30-day money back guarantee work?
If you cancel your account within 30 days of signing up you will be automatically refunded for the amount you were charged.
You can cancel your account at any time, by simply going to the “your account” tab on your dashboard.
Is there a minimum contract length?
Netscout is a month to month service. There is no contract or long term obligation. You are billed on a monthly basis, and if you cancel you will not be billed again.
Can I change my plan anytime?
Yes, to change a plan is very simple. Go to Account > Chargeables and change your plan according to your needs.
Is the price per user?
All our accounts are one user accounts. The account can be accessed by as many users as you like using the same account login.
Do you need more phrases?
If 30 phrases isn't going to be enough then from within your account you can upgrade to 50 phrases. In case you need more than 50 phrases please contact us at firstname.lastname@example.org.
What types of payment do you accept?
Currently we accept Visa, Master card, Maestro. At this time we only accept payments online so we will not be able to accept a P.O. invoice you, or take an order over the phone.