Why do you need it?
Do you have one database on your website and one for mail order & telephone order customers and one on an excel file somewhere?
If so you are not alone. Many businesses lose track of their data because they have so many contact points with customers. This gets even more confusing if you happen to outsource your mail order sales to a 3rd party call centre.
Do customers want a seamless experience across all channels that they contact you buy?
Clearly, they do and they expect it, indeed demand it. If they ring about an order customer do not expect to be asked if they placed it online or over the phone. This sort of information should already be logged.
How do we help?
We can develop online Call Centre Software integrated with your e-commerce website that can be used by your Telesales team (outsourced or not). This way all order data, customer data is held in one place and customers can view their account history online and so can your telesales team and so can your head office.
Please see how we transformed Turtlemat’s mail order processes in the case study below.
Where do we do it?
All our online call centre software work is carried out in-house at our Hammersmith office in West London, W6. We do not outsource our work. We are a team of about 15, geared towards building our clients’ businesses and brands online.