Datadial Customer Complaints Policy
All correspondence should sent to our main office Datadial Ltd 8 Glenthorne Mews 115a Glenthorne Road, Hammersmith, London, W6 0LJ.
You can also contact us via the following methods
Support – If you are a potential customer and have any questions about any of our products or services, or are an existing customer with a problem or questions about any product or service supplied to you or would like to find about more about new or additional products or services, please contact us on +44 (0)2086000500.
Privacy – If you would like to notify us of how we may communicate with you for marketing purposes, or otherwise would like to contact us in connection with privacy issues, please contact us on +44 (0)2086000500.
Complaints – If you have a complaint, we need to know as quickly as possible. To avoid delay, please contact us by:
Writing to: Customer Services at Datadial Ltd 8 Glenthorne Mews,115a Glenthorne Road, Hammersmith, London W6 0LJ.
Emailing: Customer Support
We aim to acknowledge receipt within 5 business working days.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at Customer Support with as much detail about the abuse and we will aim to investigate the complaint within 3 business days.
UK Domain names and Nominet
If you wish to make a complaint about a service you have received, please submit an email to us at firstname.lastname@example.org or via our enquiry form including as much detail from the issue you have. We will acknowledge your complaint within 3 business day and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure