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Reputation management is going to be a massive growth area for brands over the next few years. Imagine the power in being able to monitor, track and aggregate everything that people are saying about your company and brand online, on blogs, websites, forums, everywhere in fact that your potential clients can find it. With more and more people researching potential purchases online it won’t just be useful to monitor online sentiment, it’ll become vital.
This is something everyone should have setup. Google alerts will notify you by email every time they find a mention of a specific keyword anywhere online. By setting alerts for keywords like your company name, brand/product names, key staff etc you can keep track of when and why you’re getting mentions online. Key queries include [domain name], [domainname], [domainname.com], [your name], [Brand Name], [yourname], etc.
Google Blog Search
Play with the date parameters to see what people have been saying about your company in the past few days
Lets you find out what people have been saying about you on forums and discussion boards. Many companies keep a close eye on this and react to positive/negative comments.
While Twitter is still quite new to a lot of people, it has a huge user base, and many larger tech and media companies are already using it to connect with their audience. Using Twitter Search you can monitor mentions of your company. Subscribe to the RSS feed to be alerted with new brand mentions.