April 21st, 2015.
I reached a success rate of 50% recently. Yes, that’s five links/mentions or positive replies per ten messages sent.
How I did I achieve it and how you can replicate that process: a DIY blueprint.
Reaching out to strangers
You know what outreach is and how it works by now: approaching people on the Web out of the blue (that is without prior relationship building) to get publicity and links is not the best thing to do. You also know that it’s difficult.
You can expect a lot of people to ignore you, others to want money to write about you while some will not even understand what you want from them. Even those who send a positive reply can’t be relied upon. They often won’t link to you despite liking you and your offer.
Did I mention that it’s already hard to get through to strangers?
Thus I was very fond of myself when I finally reached a success rate of 50% in a recent real life attempt to get the word out about a new calendar site. This was, as it’s often the case with my clients, a small business even though it acted internationally.
The owner had calendar sites in several European countries like France, Spain or Italy and wanted to get links for his latest site that was geared towards the German speaking population (that’s at least three countries: Germany, Austria and Switzerland).
Small business outreach tends to be small as well
Not only the budget was small, also the topic didn’t really make sense for relationship building. Why would someone want to befriend a calendar site or become friends with a calender site owner?
Sure, you could create content on each and every holiday and send reminders or such but that would require a lot of effort. Nope, we needed fast action with clear objectives. Reaching out to relevant sites and blogs to announce a new calendar site at the beginning of the year.
In this low budget fast track case I offered my smallest package available.
The “Outreach S plan” is only about researching and contacting ten highly relevant bloggers and website owners. You may assume that such a small number is pointless from the start given the industry average success rates of such campaigns that range below 5%.
Ouch, that’s roughly one in twenty sites reacting positively. Yet, it’s not the case with my outreach attempts. I had often 3 of 10 people write back. Some needing clarifications while others saying “thank you for the heads up” and linking right away.
Without a value proposition don’t even start
Only your mother loves you because you are you. To convince other people to support your site you need to add some value to the equation. Here comes the so called value proposition. “Here I come, please link me” is not a value proposition.
A value proposition is something that is helpful, useful, entertaining, lucrative or all of those.
You may argue that your business is
and thus everybody out there needs to link to you but that’s not true and you are of course biased. You may be offering the same thing as others do, why would someone want to link to you instead of the others?
Try to get into the shoes of the blogger/webmaster. What do they need you can offer them?
Of course money would be the most evident answer but that won’t work for link building outreach. Text links ads aka “paid links” have to use the crippling “nofollow” attribute according to Google so that they don’t work for SEO purposes. Alternatives are:
- unique insights (studies, surveys, data)
- high profile content (infographics, videos)
- expertise (interviews)
- freebies (tools, resources)
In some cases the site/tool you mention might be enough. This was the case with my client, who offered a free online but also printable calendar and widget. Why did this suffice? It’s because I’ve found bloggers and webmasters who covered exactly such services in the (recent) past and there was timely demand for it.
The most important part of outreach is not the message
The most important aspect of outreach starts before the outreach. Ideally you already know the people you want to send a message to. In case you don’t – just like with my “cold outreach” attempt – it’s crucial to address the right people. They have to be active, relevant and responsible for publishing.
- A blog that has written 5 years ago about your topic but hasn’t published a single post in a year is dead or on hold. They won’t even reply for the same reasons they don’t update their weblog.
- A blog that has mentioned a calendar in one sentence within an article dealing with something else is not relevant.
- An occasional writer who has contributed a post a year ago but hasn’t written for the publication ever since is not responsible for publishing most probably. The individual will in most cases not even be able to update the old post.
In case just one of these things is missing you already lost.
How to find relevant blogs/sites?
I keep it simple. I use Google to find most of the people I write to. What do I search for? Nothing fancy. I start with the obvious search queries to find out how competitive the searches are and whether I can find someone to talk to already here on top of the Google results or a few pages down the line:
[calendar 2015 blog]
[calendar 2015 inurl:blog]
I refine the search by limiting the results to more timely ones: I click on search tools “past week”, “past month” and “past year”:
The top 5 look already pretty relevant as you can see to some extent. Now I only have to look them up and find out whether they really are. Then of course I need to get their contact details.
Talk to individuals not companies or teams
As mentioned above you don’t want to write to company or group blogs where the writer isn’t even able to add something to an existing article let alone publish a new one. I had to learn that lesson the hard way.
You want to reach out to individual webmasters or bloggers responsible for their sites or blogs.
In other words you need to contact the person who decides what gets published, creates that content and owns it. Company blogs with email@example.com are the worst. You never get the right person to talk to. Even in case you get to speak to the writer s/he won’t be able to help you.
There are just too many people involved in the decision process. Even worse the internal hierarchy and goals will prevent them from linking out at all. Sadly most business do not help they just sell even in case a helpful gesture would be free like with linking out.
Outreach messages that don’t annoy
OK, now that you have 10 blogs/site that have covered exactly what you offer and found out name and mail address of the responsible owner here comes the easy part, the actual message. Keep it extremely short, as relevant as possible and as personalized as possible.
Many lazy SEO and PR practitioners tend to automate that process and they just clumsily enter a scraped name and URL to the message. I can spot such messages right away. Don’t start your message with “Dear Sirs!” or “Hello,”.
Both subject line and name have to be personalized to the site owner.
Let’s assume there is a fictional blog called Happy Blogging! run by Amanda Jones who has written an article called “Happy New Blogging Year with Fresh Online Calendars”. This is the info you need to have for personalized message:
- Blog name: Happy Blogging!
- Name: Amanda Jones
- Mail: firstname.lastname@example.org
- Headline: Happy New Blogging Year with Fresh Online Calendars
- URL: http://happyblogging.com/blog/happy-new-blogging-year-with-fresh-online-calendars
Then the message would look as following:
Subject line: Calendar Post on Happy Blogging!
While looking for resources on online calendars your article “Happy New Blogging Year with Fresh Online Calendars”:
stood out in a positive manner.
Did you know that there is a new free online calendar out there that is also printable? It’s available at yourcalendar.link
I’d love to see it added to your post. In case you don’t like it, I’d appreciate some feedback so we can improve it.
Your name, company and signature
As already explained in the “actual message” link above you don’t want to ostracize the blogger by using an obnoxious signature. It might be even problematic to reach out with the wrong name of from the wrong company. I’m not kidding.
For example people in the US might be annoyed when someone with an Indian name is approaching them because there have been many attempts at low level outreach from outsourced companies in India in the past. On the other hand using a fake name like some Indians did and call yourself John Miller might backfire as well.
Personally I have a very weird looking and sounding name for most people around the world including Germany. Yet the name looks real and not made up. This is by now an advantage.
That’s why I use my full name when addressing people out of the blue. In case they don’t like my name for some reason (xenophobia?) they are probably not ready for my message either. I also only use my name “Tadeusz Szewczyk” then. I don’t add the company in my “name” yet.
As long as I have been doing outreach as part of larger projects and campaigns I used the mail address of the client company to send out messages. This time I changed my mind and for efficiency reasons I decided to use my own address (onreact.com) to send out messages.
It’s not only about efficiency though. True, some companies needed weeks to set up a mail account for me and then it still did not work properly so that I had to mail back and forth with the tech support guy.
My website is simple and friendly enough while not being overtly marketing oriented.
In short I don’t scare people by sounding and looking like a marketer or even worse search engine optimizer. I simplified my site copy so that everybody can understand it. I changed my wording so that it does not only cater to potential clients but also to average people who just want to know what I’m about. Now my outreach works better.
I can add a neutral signature to my mails without being afraid that the people will check my site out and leave
based on their prejudice. Remember most people hat marketing. Also the companies I write the outreach messages for are often very commercial. That’s why they need outreach in the first place as they do not use inbound techniques to get a healthy number of supporters.
My actual signature looks like this (with the exception of the mail address I had to change so that spam bots can’t crawl the original one):
Tadeusz Szewczyk, onreact.com/en
Help with Blogs, Social Media & Search
+49 (0)30 60 98 62 38
In Germany you have to add a signature when you are sending out business mail. It needs to contain your physical address and phone number. I’d add them even in case your local legislation does not force you to do so. This way you can ensure that people are assuming that you are an actual human being not a bot and work for a real brick and mortar business ideally.
* Creative Commons image by Kalyan Chakravarthy
February 20th, 2014.
Google seems to have mutated into some kind of mutant King Sidam. Everything they touch turns to old (news).
Ask Joe Public who he thinks the leader of modern technological advances are and chances are he’ll say Google. And he’s probably right. Then why can’t Google seem to get it right when it comes to launching new products?
I’ll tell you why. But first I need to explain I’m not talking about Google’s acquisitions. They buy a new company every day. Whether it’s Motorola or Boston Dynamics (of terrifying Big Dog fame), they make strategic purchases to position themselves as market leaders in technology. Whenever they buy a company the ensuing press coverage surely boosts that company’s profile. That’s not their problem. Their problem is in launching new products.
First announced in 1901, Google Glass has been in tech news every 5 seconds ever since. You can’t move online without someone mentioning Google Glass. This isn’t the results of Google’s PR team though, it’s just because bloggers are lazy. They’ll write about anything that they think will generate page views. These posts are predictable and pernicious to Google’s overall success. Mostly they’re speculative or fluffed up with rumour, so by the time the real announcements come along we feel like we’ve heard it before.
Bloggers writing about something is one thing, but are people interested? According to Google’s own trend data, apparently they’re not.
Compare this with the pageantry and sense of mystery surrounding other tech announcements. Apple hold a massive conference every year to announce their new products. This occurs a few months before the official launch, fuelling discussion until the actual launch. Here is proof:
The same applies to the PS4 and XboxOne.
You could argue that this is an unfair comparison since these products had an existing market and Google Glass hasn’t been launched yet. I would contend that there is an existing market for Google Glass, but they’ve shown their hand too early. There’s no mystery and no awesome features for us to get excited about. Just a load of pictures of pretty people wearing obnoxious eyewear. And Sergey Brin beginning his transformation into Robert Downey Jr.
Remember Google Helpouts? Don’t worry. Neither does anyone else…
Basically it’s a peer-teaching platform where you can teach (or learn) through video calling. The learner pays the teacher for their time and everyone’s a winner. Except Google, who forgot to do any marketing…
It’s a good idea in theory. The main problem is people can use Google’s fairly well-known search engine to find free answers to their questions for a dash of the time, effort and cost of using Helpouts.
Consider Helpouts as a start-up (one with a billion-dollar backing, but a start-up all the same). Most successful Start-Ups use a growth marketing model. They start out small and build their exposure as interest and logistics allow. It seems like Google just launched their platform and hoped for the best.
Here’s a comparison with a red-hot start-up called Ranku (for finding free degree courses). Other than offering an entirely unique and useful service, Ranku has the benefit of not being called ‘Google CourseSearch’. I’m of the opinion that ‘Google [anything]’ is starting to feel a bit stale. People like to talk about fresh new ideas more than ‘Look what Google is doing now…’
Google Helpouts also sounds criminally like Google Hangouts. To the point where I typed the wrong one about 4 times when writing the preceding paragraphs. Hangouts feels like Google arriving late to the party (about 11 years too late…)
Speaking of being late to the party:
Ray Liotta says it best:
Or, as Google put it:
I think Google+ might be the exact moment Google’s PR went a bit wrong.
A social network that offers entirely no benefit over its rivals is a stupid idea to begin with. They’ve tried basic marketing, they’ve tried reasoning with us, they’ve even tried forcing us to get involved. The fact is, people don’t want it.
Like Vinyl, Betamax, DVD, and Blockbuster, there’s just no need for it. At all. Like actually no need whatsoever.
The PR campaign here just seems to be some kind of war of attrition. Google won’t admit defeat (I guess 300 million ‘users’ can’t be wrong), so they’ll just keep flogging a dead horse. After all, they have YouTube and Gmail – properties their rivals at Facebook and Twitter can never even hope to emulate. All the same, Google+ is a a fart at the proverbial shit fight.
It’s all about the Billions
You could argue that these losses of interest are negligible in the overall scheme of things. Google still has its crafty little fingers in pies of every flavour – so why does it matter if a couple lose money?
That’s just bad business. Why do something if you’re not going to do it right? Google has the reach, the money and the talent at its disposal to turn virtually any idea into a profit – it’s just about finding the right market (i.e. not launching your rocket into space and hoping for the best). This hit-and-hope mentality needs to change.
We hear a lot of rumours about Google’s self-driving car. Here’s what they need to do to ensure PR success and sustained interest:
1) Don’t drip-feed us with non-news stories about what colour the steering wheel might be, or pictures of pretty people in the passenger seat.
2) Don’t market it as something instantly lame like ‘Google Drivecar’. Give it a cool modern name that we won’t shudder to hear.
3) Create mystery and speculation around it. Talk about the crazy things it can actually do. Design elements are not cool functions.
4) Have a launch event where you tell everyone the same thing at the same time. Make it awesome.
5) Make sure all the marketing is as cool as this (it actually makes us get goose bumps about the possibilities):
(Just don’t use Oscar Pistorius…)
6) Watch this Ted talk. It’s about focussing on why a product is great rather than just what it does.
And if all else fails, you can make an infographic about it.
If you don’t work at Google but you want to talk about an online PR strategy for your company, give me a call.
February 10th, 2014.
Are you still waiting to implement a winning strategy in 2014? Is the doom and gloom hokum surrounding Google updates preventing you from making the right decisions?
Let me take you back to the past and into the shoes of a university student who chose to follow the straight arrow path of Marketing.
Amongst the countless amounts of acronyms and matrix tables that flooded lecture handouts is the classic “SMART” formula. The formula exists to guide you to defining better objectives.
Specific – Define what it is that you want to achieve. Answer those 5 W’s! Who, what, when, why and where.
Measurable – Quantify your objectives, how are you going to back up your results?
Achievable – We all like to overreach at times. When setting objectives make sure that they’re likely to be achieved by your team.
Relevant – Make sure the objectives are relevant to the business and in line with the overall marketing plan.
Time based – Set a date for the objectives to be complete (tricky in SEO).
A smarter SEO would also add
So I suppose you want a SMART example in SEO?
A fictitious Mexican food restaurant business based in the UK … “Guapo – Mexican”
“We want to target food lovers from the UK who enjoy tasting exciting Mexican dishes (specific) to raise awareness to our restaurant (actionable and relevant). We will aim to bring over 30,000 visits to our site (measurable) within 8 months (timely)”.
So, how will the SMART acronym apply to your 2014 strategy?
First you must begin to understand how search will change in 2014. So let’s take a look at the predictions.
2013 saw Google unleash the shackles on countless updates. If you weren’t scared at anyone point, then you’re a liar! We saw more frequent Penguin and Panda updates, Hummingbird and the (not provided) debacle finally hit its peak. Enough to send the SEO world into to complete disarray…
It’s safe to say that the SERPS changed in a big way last year. We saw steps to include more localised results as well as better integration of the knowledge graph.
A basic search for “Mexican food” returns a mixture of locally, knowledge based and contextually relevant results.
To get the most out of your SMARTER objectives for 2014, I’d suggest doing the following:
Make the most of local
1) Get listed on Google local places, claim your profile and add all the bells and whistles (360 Photos and Videos) to make sure that your profile stands out amongst your competitors.
2) Encourage sentiment and reward customers who review the restaurant on Google, Trip advisor, Yelp, Top table and other platforms.
3) A mobile version of your site is a must. The majority of mobile searches are for local services, take advantage of this by making your menu and deals accessible and shareable on mobile devices.
4) Go social… Nothing new there, but certainly a necessary step to taking up more first page real estate. In the case of the above example, the love of food is universal. Therefore a restaurant is blessed with the amount of social media tools available at its disposal. Facebook, Twitter, Google +, Instagram and Pinterest can also be used to great effect. You could also top this off by adding a blog to your site. Adding a blog is an easy way to increase the amount of pages, helping you rank for a wider set of keywords.
5) Add separate pages for multiple locations. This helps Google deliver the best result to the searcher, it’s probably a good call to also add your contact details to many pages.
Move away from one type of Analytics
Predicted by Rand Fishkin in Moz’s 2013 predictions was that marketers would need to stop relying on Google analytics as the sole platform for web marketing. He was right by some degree, other platforms such as Mixpanel, Piwick, Omniture and Hubspot did grow significantly last year.
Google’s (not provided) alienated many web marketers who put all their eggs in one basket. Being able to measure and report became tough but that wasn’t the only issue. Identifying opportunities for growth also became difficult. The market is becoming more competitive and margin for errors of ignorance is less forgiving.
Heavier correlation of G+ in search results
A Moz report in 2013 found a high amount of correlation in search rankings and their number of Google +1’s. Cyrus Shepard reported on the findings as surprising, although “correlation doesn’t necessarily mean causation”. The post did create some controversy which sparked Matt Cutts to respond to the debate via hacker news to poor cold water on the findings.
Make the most of Google + by building relationships with your audience and like minded businesses in your niche, identify the industry influencers and connect with them. Take advantage of rel=”publisher” and connect your website to your Google+ brand page.
Incorporating Google + tactics in your strategy will be more important than previous years. The research done by Moz and search metrics indicates the social networks significance and correlation to higher rankings. You will also benefit from increased Click through rate, relevant and influential communities as well as growing your brands authority.
Content Marketing continues to grow but who’s taking over the reins?
Content marketing has been the buzz word for the last couple of years now and it’s taken some time for many businesses to adjust, but to give you an idea of how far it’s come, it is said that up to 92% of marketers are now practicing some form of content marketing. But do marketers really know best?
The content marketing institute estimate that Marketers will have to up their game if they want to remain relevant. Perhaps not surprisingly, it’s Journalists who are leading the way with great backgrounds in writing and storytelling and information design. They know how to orchestrate content that makes you care, is different to the competition, is new and surprises people. Beyond their storytelling abilities are tech and research skills and the ability to meet strict deadlines.
Marketer’s who can learn to think like journalists in 2014 will reap the benefits of good content marketing.
Don’t rely on any one tactic
This is nothing new… perhaps it could just be received as conventional wisdom. Relying on anyone SEO tactic will result in either one of two things:
You’ll get burned
Your gains will be short term and eventually … You’ll get burned
Ace job there…
Unfortunately, there will always be digital marketers that will want to get the best returns with as little investment as possible. Hereby lays the problem. The result of this cavalier attitude is low quality content that is happy to be placed on any site that will accept it.
For those of you who pay attention to the latest SEO news might have read about Google unleashing a fire demon on guest blogging this year. My advice to you is, just up your game and you should be fine. Guest posting isn’t dead: Google just raised the quality bar. Matt Cuts has recently blogged about guest posting and its use effectiveness as an SEO tactic. He says, “there are many good reasons to do some guest blogging (exposure, branding, increased reach, community,etc.) Those reasons existed way before Google and they’ll continue into the future.”
The bottom line is, if you love your brand … why risk its demise? Make sure that you comply with the search engine guidelines and stay up to date with best practices. Try to focus on contributing thought leading articles and information that give you exposure, branding and increased reach. When trying to find a blog to post on, ask yourself … Would you be proud to see your brand exposed here? Does this blog capture my audience? Are the blog’s users engaged in its content?
How to be SMARTER in 2014
Specific – Are you taking local and mobile into account? … Your audience probably is.
Measurable – Google analytics is great, but to stay competitive you’re going to need more data.
Achievable – Can your team do the job? Maybe it’s time to look to hire journalists for your content marketing needs. Be aware how the SERP’s have changed this past year, it would appear that the contrast of real estate on the 1st page of Google keeps diversifying, with only 7 positions for some phrase types and 10 for others. Local listings, knowledge graph and semantic markup such as reviews and ratings also mean that there is so much more to play for.
Relevant – Are you tactics still relevant to your business plan. Does local SEO, social media’s integration in search and improved level of guest posting apply to your overall strategy and brand message?
Time Based – Setting a period in which to see results will always be tricky. However, you can set time periods for work to be completed. Reflect on the content marketing strategy, more and more journalist style marketers are going into content marketing not just because they know how tell a story but because they also know how to meet challenging deadlines.
Ethical – Make sure you’re meeting Google’s guidelines. Relying on anyone tactic will get you burned, you have to remember that your brand is at stake.
Recorded – Record the processes that you’re implementing throughout the strategy. Are the tactics working? Are they future proof? Are they following the plan?
February 6th, 2014.
We’ve been making infographics as a linkbuilding method for our clients.
If you don’t know why, see here.
Last week we launched a new piece for our friends at Love Reading. We’d researched the crimes committed by the most popular children’s book villains and worked out the sentences they would have received in a European court.
You can take a look at the piece here.
Long story short, the infographic came to the attention of The Times and they ran the research on page 3 of the Saturday edition. They mentioned the client’s site (and provided a link in the digital edition).
A testament to the power of infographics.
If you want to talk about an infographic for your brand, give us a call.
March 19th, 2013.
Over the past few decades, businesses which engage in advertising, PR and marketing have increasingly turned to research in the cognitive sciences to inform their decision making. The hope is that greater insight into the psyche of the consumer will ultimately lead to more profit. In recent years, the rapidly developing field of neuroscience has come to the fore with organisations as diverse as PepsiCo, Intel, CBS, eBay and ESPN utilising ‘neuromarketing’ company NeuroFocus to test for various physiological and cognitive responses to commercials, branding and products.
There is a straightforward reason for making use of such complex science:
We need some understanding of who and what we are communicating with, if we want to have any hope of them understanding us. This is why it is worthwhile incorporating an understanding of cognitive science, whether psychological, philosophical or neuroscientific, into an outreach strategy. Even a cursory glance over the cognitive science page of Wikipedia will reveal that our gut instinct about both ourselves and others is more often than not, flat out wrong. A good outreacher needs to dig a little deeper.
Classic Study: Behaviourism – Skinner and the Rat
Psychologist B.F. Skinner devoted the bulk of his career to the understanding of human behaviour. Perhaps his greatest contribution to cognitive science was his theory of operant conditioning, which holds that behaviours can be learnt on the basis of positive or negative reinforcement.
Skinner demonstrated his theory with a device known as the ‘Skinner Box’, which featured little more than a small container, a hungry rat and a selection of levers. When pressed, one of the levers would release a small pellet of food. Quickly the rat learnt to only press this lever if it wanted to get what it desired. Reinforced by the reward of food, the rat would readily repeat this action over and over again.
But what does this tell us about outreach?
It tells us that well-rewarded behaviour will be repeated. For example, if a journalist has posted an infographic before, had good results, then they are likely to do it again. They know the operation and realise the benefits. This factor of repeatability means that outreach is more scalable.
However, this is not to say that we shouldn’t outreach to those who have never posted infographics before. It took Skinner’s rat some time to understand the process, but once the behaviour is learnt, it is likely to be repeated. This is where persuasion and information kicks in. We wouldn’t dream of entrapping potential clients in a cage to reap some reward: in the rat’s case this was a bag of food, in our case it will be the prospect of driving traffic and awareness towards their website, or just spreading the joy of infographics. Our positive reinforcement will be much harder to enforce. So we have to provide examples of previous successes, as well as building trust to get clients pressing the lever for content again and again.
Wisdom of the Ancients: Emotion and Reason
In the great philosopher Plato’s famous analogy of the soul, emotion was two horses pulling a charioteer, reason, in opposing directions. The harmonious soul would be able to keep both emotion and reason in balance. A strong outreach strategy should have a similar aim.
- Marketers must be able to reassure the logical characteristics in consumers. A tug-at-the-heartstrings ploy may go over some peoples’ heads, or worse still, invite cynicism.
How does this relate to outreach?
- While using emotional hooks is important for content you can’t rely on it for all methods of outreach.
- Know your market. Some markets will not mind their emotions being pandered to whereas others will see this as little more than fluff, prizing ‘the facts’ much more highly.
A more integrated approach between the emotional and the rational will maximise the effectiveness of the outreach.
Recent Study: Optimism Bias and the Effort of Rejection
Optimism Bias:- Research into human decision-making suggests that humans are naturally hard-wired to believe.
It requires greater cognitive resources to question an assumption. It is more effective to believe something than to reject it. By nature, we are trusting. This is why big institutions, popular brands and institutions are built on popular belief and trust. To constantly test and question stimuli would be too draining on our cognitive resources.
How is this applicable to outreach?
- Spend time outreaching to larger influencers. Your content/image/post/media will have greater longevity and far reaching effects- people trust household names.
- Engage in an initial conversation to build the relationship, assuring and informing your outreach target. Eventually, once the aims have been met, it will be far less likely that your request will be denied due to the cognitive efforts of rejection on the receiver’s part.
- Have a full proof strategy, that way you are prepared to respond to any queries.
- This can also be applied to persuasion, turning a ‘no’ into a ‘yes’. It’s like a mental tug of war, making the effort of rejection even more exhausting.
- Well-rewarded behaviour will be repeated.
- Emotion and reason come hand-in-hand. A conclusion (logic) usually results in an action (emotional impulse).
- Determine the market before taking the plunge, whether a more emotive or logical method should be applied.
- Have a full proof outreach POA so that any queries can be met with total reassurance, making rejection less probable.
- Use other brands and institutions where possible to enhance your own content.
December 3rd, 2012.
On the 20th of October a free conference dedicated to the newest trends in the world of SEO and PR took place in London.
It was my first conference since I have only been working in SEO for a short while and therefore did not have any expectations. However I was pleasantly surprised at the professionalism and good presentations skills of the speakers.
Tom Ewing from “BrainJuicer” said that a Brand can play different roles in relation to a customer similar to Carl Jung’s archetypes. Those roles can be that of a
- Ring Master
So what makes people share your information?
Tom’s formula = give them a big surprise + a little happiness. If you surprise them with repulsive things they are a lot less likely to share.
He also revealed we are not thinking machines that feel but we are feeling machines that think sometimes (when we absolutely have to). The internet metaphor or the way information was measured in the past has changed from being a “page” to a “stream”. This stream (or the flow of information) is chaotic however it can be studied by a brand in order to determine how the customer is affected by the information flow in the modern world.
It all made a lot of sense as everything he said was based on the experience of their company. It was engaging and informative – theory confirmed by practice.
Desire Athow, ITProPortal
Gave some tips on how to pitch to a journalist like provide exclusive content, pitch by email (do not call !)
This presentation was a bit subjective and biased as the day before during the content marketing workshop the presenter (who is also a journalist) advised us to pitch to a journalist via the phone call as opposed to just pitching by email.
If anyone has got some experience with pitching to journalists you are welcome to leave a comment below!
Stephen Pavlovich, Wish.co.uk Experiences
Said that good PR does not have to be expensive. Just make sure that your content is Topical/Sexual/Controversial/involving a Celebrity or all of those things at the same time if possible! By mentioning Woody Allen’s quote he reminded that “80% of success is showing off”.
Again everything in this presentation Stephen had proved by his own brand’s example. By creating controversy and getting some celebrity support on twitter he was able to get free publicity, draw a lot of attention to his brand, and increase the sales.
Andy Keetch, Brandwatch
Emphasized the importance of social media monitoring. Monitor social media mentions by time of day, week day, time of year to help you to create your content calendar.
It makes sense to get your message across when your audience is ready to receive it. When you are a big brand monitoring your social media manually can be rather difficult and here Brandwatch tool comes handy, or you can try Datadial’s Netscout http://www.datadial.net/reputation-manager/
Jochen Mebus from Text Broker was explaining how to give briefings to writers to get the content to serve your specific needs. What style of writing? Who is it for? Mention things that you do want or mention things that you do NOT want. Your briefing should be concise and friendly (authors are also human).
Simon Penson, Zazzle media
Advised to “steal” content types from a printed press to create a balanced flow of various content types.
Magazines have verified through experience what types of content are the most sought after by the readers. That is why it is appropriate to consult relevant publications to understand what topics need to be covered when creating content in your specific industry sector.
Matt Roberts, Linkdex
Said that taking part in today’s conversations is as important as starting your own. “Resonate and influence” were the key points of his presentation.
Matt’s point is logical because one has to be on the same wave length with their customers to understand how they think and feel before one can actually try to influence their minds. Even in physics you can not reach your audience by broadcasting on a radio wave different to the one they are tuned in to.
Chelsea Blacker, Evergreen marketing
Invited us to “spruce up” boring content. Make videos out of PDFs and HTMLs, create events calendars. Connect with enthusiasts in niche markets and use them as influencers for your brand.
Chelsea insisted that you can still be creative working in a seemingly boring industry. Even a common accountant can give interesting insights about his work when asked the right questions!
Ian Humphreys from Caliber suggested that customers should be invited to share their stories as people prefer speaking their minds to listening to your Brand’s story.
People do indeed prefer to speak rather than to listen and they like good listeners. So this trait of human nature should be leveraged by brands if they want to be successful.
Overall it was refreshing to be surrounded by forward-thinking marketing professionals who strive for the best results. A lot of facts mentioned in the presentations were common truths but it was useful to be reminded of those truths and see the real examples of the ideas that worked.
October 20th, 2011.
When it comes to setting up and establishing a local business, there are a number of milestones. Getting your business letterhead, a merchant bank account and customers who aren’t family members, are just some of the hurdles that spring to mind. As soon as your business has grown sufficiently to warrant a mention on Google Places or Yelp, then you start to get customers’ versions or reviews of their experiences. The comments on your Yelp page should make you smile due to your conviction that you’ve provided people with excellent service.
The initial glow of customer reviews may not last, while it’s great to read the rave reviews about your business, it’s likely that you’ll see some that are bad, and possibly even a fiction of the writer’s imagination. The following should give you an inkling of the experiences of review sites that have befallen business consulting clients of mine.
- Customer is unhappy not to receive a refund when they have eaten their meal at an eating establishment, and to further his argument, adds other fictional complaints.
- Competitors who believe that bad mouthing someone else’s business is a valid marketing strategy.
- A negative review that was actually about a business other than yours
We could go on, but you get the picture. To some extent the kind of reviews you get will vary depending on what type of business you’re in and where it’s located. In some cities bar owners try to get along by arranging to have special nights or offers at different times, while in others the thing is to try and beat your competitors to the floor. No matter what your experience, you will need to find means of dealing with reviews of your business, and below are a few tips.
1. Even if a Customer Declares War, They are not Your Enemy
When there is a customer dispute, especially in the current economic crisis, and following reports of labor abuses, the business owner is always in the wrong.
Don’t respond to negative reviews and even downright lies with more of the same, if you do, you will harm your business even further. Take an approach that assumes the customer is genuinely mistaken, and maintain a professional manner.
2. Offer to Find a Solution to the Problem
If you want to safeguard your reputation, don’t admit to any wrongdoing, but offer to help the customer with their problem. If you’ve had a false detrimental review, try responding with something like the following (depending on what business you’re in)
Hi Paul, sorry to hear you thought we overcharged for your Pizza. We do our best to ensure that customers get exactly the toppings they order and all the prices are listed on our menu. We’re actually on the list good value for money pizza parlours. Please contact me, either by coming into the pizza parlour or giving me a call on the above number to see whether we can resolve this situation. Look forward to hearing from you, Steve.
If you already know the customer, it’s probably easy to get hold of them, sort out the problem and you may even persuade them to take the review down. You need to be careful when you contact a customer directly as it requires more tact than you might need on a review site, so take a sympathetic approach to the issue.
3. Be Ready to Accept that There Might be a Real Problem
While I’m not suggesting that the customer is right, if there is even a hint that the complaint is legitimate, then you still have to resolve the situation, and you need to ensure that the same thing never happens with another customer. You may find that your staff need retraining or you might even have to let a person go. Managing and training staff is extremely important, especially when they are in constant contact with customers and only earning minimum wage.
Perhaps your ingredients are not as good as you thought and you either need to improve them, change the supplier, or lower the price you charge. Sometimes it is possible to contact the review site and have a review removed, especially if the reviewer seems to be making a personal attack on you alone. If you have lots of positive reviews than the impact of one bad one should be minimal, ask all your satisfied customers to leave reviews as this will further boost your credibility against the occasional bad one.